Kendra Jamison Email & Phone Number

Loveland, Co, Us

Loveland, Colorado, United States

Fort Collins, Colorado

Center Partners/Qualfon, Fort Collins, COTeam Supervisor – Bare Escentuals 02/2013–Present• Manage a team of approximately 24 associates at once• Conduct thorough performance based coaching sessions to identify strengths, struggles, trends, and address needs. Perform one or more quality evaluations per agent per week for accuracy and progress follow up. Set individual and team goals based upon performance.• Back Up support providing additional help floor wide, monitoring the queue, and managing aux codes • Compile and calculate (if necessary) team metrics while tracking individual metrics daily for reporting• Team meetings to communicate new department launches, process changes, quality, listening sessions, and team performance.• Assist customers and associates in escalated situations ensuring all policies and procedures have been followed• Build reports through excel to calculate team metrics and performance• Assist with new hire interviews and on boards new hires out of training to set expectations and provide support• Create and implement team and floor wide incentives to boost morale and performance• Attend Admin Meetings and Calibrations for quality and collaboration of ideas and performance rankings• Deliver agent action plans, attendance, and corrective action forms• Support the Training department when in need of additional coverage to run Jumpstart breakout sessions• Completed Supervisor Academy June 2015

Fort Collins, Colorado Area

Floor Mentor – Bare Escentuals 08/2011 – 02/2013• Completed Supervisor Readiness program in 2011 and re-certified in 2012• Responsible for assisting three supervisors in one on one coaching sessions with associates that are struggling in certain areas, setting metric goals, performing quality evaluations, and following up with their progress• Team huddles to communicate new department launches, recurrence training, and call listening sessions • Compile floor metrics through reporting to assist supervisors, senior management, and associates• Assist customers and associates in escalated situations ensuring all policies and procedures have been followed • Contributed to meet Service Levels by managing AUX, resourcing, and coaching to attendance policy• Initiated and launched the Quick Order Form for the entire floor• Support the Training department as a mentor as well as trainingthe class the process of Quick Order Form• Earned first “Employee of the Month” award offered for the account

Fort Collins, Colorado Area

Beauty Associate – Bare Escentuals 11/2009 – 8/2011• Took the initiative to apply and be accepted into the Supervisor Readiness program• Metric goals consistently above the department goal maintaining eligibility for special projects• Assisted the training department in mentoring the new classes

Managed staff up to 25 employees. Ensured orders were delivered to customers timely with high quality. Performed store inventory. Monitored and managed Labor and Food Cost numbers daily. Attended Serve Safe classes. Handled customer comments.

Placed customer orders. Assisted in prep and delivery of quality food in timely manner. Managed customer transactions. Followed up on customer experience.