Kendra Lambillon Email & Phone Number

Luxembourg

Luxembourg

My responsibilities are:• Handle incident reporting • Manage and monitor major incidents• Manage unavailability of applications• Manage cross-departmental incidents • Support the various Product Owners in monitoring incidents• Diagnose the nature and origin of incidents and implement corrective measures• Check the operation of a tool or application using monitoring tools• Contact the various Product Owner and/or scrum masters to supervise the resolution of level 2 incidents• Lead daily meetings to monitor production incidents

Luxembourg

As 2nd line support, I provide technical support for end users experiencing hardware, software and networking issues. Work either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions and other IT related issues.My responsibilities are:• Take ownership of user’s issue & provide remote(RSAT)/onsite IT Support• Investigate, diagnose, solve issues and update ticket accordingly (JIRA, Service Now)• Keep all documentation, processes and work instructions up to date (Confluence)• Install and configure all kind of hardware/software this includes the support of offices moves• Management of user accesses as well as on/off boarding employees ( Active Directory, Azure)• Manage software and licenses as well as stocks of equipment (Adobe Pro, Tableau, CRM)• Work with Microsoft Azure (AVD creation and upgrade, AAD)• Manage mailboxes and distribution lists (Office 365)• BC US support - On call (USA)• Participation in projects (Virtual machines migration, H-Drive to One Drive migration)

Luxembourg

As 1st line support, I acted as a support link for all areas of the organization by delivering IT production services, help users resolve issues with computer hardware or software. I responded to user inquiries, assess problems and issues with information technology equipmentand applications and resolve issues for the users. I worked closely with other Engineering Operations teams to assist with tasks.My responsibilities were:• Act as first and single point of contact for all users of Banking Circle• Assess tickets according to issue, priority, and urgency• Answer phone, email, and chat in time, according to related SLA/KPI in place• Handle general IT and onboarding requests• Provide support autonomously for issues/requests• Escalate tickets to technical and management teams• Monitor backlogs to keep the request level low• Maintain a high user satisfaction• Provide onsite support• Basic knowledge of Windows 10, AVD, SharePoint, Cisco, Azure, Office 365, Jira and hardware

Barcelona, Catalonia, Spain

As a customer care agent, I was responsible to ensure the onboard of the new clients and troubleshoot issues with the main application.• Guarantee the management and prioritization of the customer demands and solve them• Offer an unwavering quality to our customers• Manage diverse requests• Ensure an adequate communication and accompany the internal teams in case of major incidents• Ensure the correct installation of the IT equipment• Being in contact with the customers in different channels (calls, emails, chats)

Luxembourg

• Follow up of the supplier and customer balances• Reconciliation of accounts receivable and accounts payable• Management of the credit limits of customers• Managing depreciations on a monthly basis• Monthly margin check of IC purchasing transactions• Quarterly invoicing of trademark expenses to IC units• Inventory check and update financial data in data bases• Prepare and submit reports• Assist in the preparation of monthly/yearly closings• Specific tasks to support the Accounting Manager

Luxembourg

• Assisting with all aspects of the administration of funds, management companies and associated fund structures• Support company secretarial matters including the preparation of agendas, collation and distribution of board packs, obtaining directors availability• Undertaking routine office and clerical tasks where necessary

Luxembourg

• Support the analysis of investments, budget forecasting, P&L simulations• Perform all necessary analysis of accounting process; Reconciliation with specifics tools, conduct meetings to help team members• Preparation of the strategic planning reporting• Support the monthly closure with variance analysis; interact with members of all Ferrero companies (Europe, America, Asia, Oceania and Africa)• Work against strict deadlines• Prepare gap analysis reports• Manage financial data, carry out special analysis and projects• Create ad hoc PP presentations for projects and team monthly meetings

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