Kendra Mccray Email & Phone Number

Charlotte, North Carolina, United States

Knowledge of guest service fundamentals and experience building a guest first culture in food & beverageAbility to provide guests with information around when to purchase items and in what quantity, as well as storage tipsExperience in Food & Beverage business fundamentals; department sales trends, inventory, quality and freshness management, guest shopping patterns, and pricing and promotions strategiesKnowledge in food seasonality, freshness and quality, food safety standards and routines, and merchandising

Charlotte, North Carolina Area

Processing transactions such as time tracking, tax and direct deposit updates which sometimes included additional research and ongoing casework. Leveraging computer navigation skills to toggle between multiple screens and systems to provide answers and support. As well as, assisting the caller in navigating the system as well. Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries. Handling a high volume of inbound calls from clients to answer questions, provide education, and solve complex HR and financial issues related to payroll.

Charlotte, North Carolina Area

Reviews verify, and/or identifies customer transactions to detect/ prevent financial crimes activities, policy violations, and suspicious situations to mitigate and/or recover lossesPlaces outbound calls to the customers to confirm if the activity is fraudMonitors moderate to complex account activity which requires research that may involve multiple transaction channelsUses a variety of sources for information, including online systems and tools/models

Charlotte, North Carolina Area

Back up to the operation service supervisor. Research and reconcile outages and operational errors for self and others; From an individual and team perspective, recognize teller and branch risk exposures; properly secure Bank assets; performed cash verifications as required.Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines

Charlotte, North Carolina Area

Special talent for operating a computerized point of sale cash register and inventory management systemAssisted and encouraged customers in selecting and purchasing the suggested products in a retail environment.Addressed customer’s needs – Advised and helped locate appropriate merchandise.Described product’s features/benefits and demonstrated usage/operation of products.

Charlotte, North Carolina Area

Trained and mentored new employees.Counted out cash drawers and balanced totals.Processed cash, credit, debit and check payments.

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.Complied with standards for merchandising, stocking and storing product.Organized and prioritized stocking and selling productMultitasked by communicating with customers and creating beverages when alone and at peak hours.