Kendra Mckinnon Email & Phone Number

Chapel Hill, Nc, Us

Lexington, Kentucky, United States

Collaborated seamlessly with a remote team of customer service representatives to provide top-tier customer support and IT assistance, leveraging advanced applications for efficient data management.Demonstrated exceptional verbal and written communication skills, effectively resolving 90% of customer inquiries, consistently ensuring high levels of client satisfaction.Efficiently managed a high-volume workload, handling approximately 1,000 calls and email correspondences within a 48-hour timeframe, promptly addressing customer concerns related to claims, account inquiries, and general information.Conducted comprehensive research to deliver precise solutions to intricate customer inquiries while strictly adhering to confidentiality agreements, company policies, and industry regulations.Utilized specialized medical service software systems to collect, coordinate, and accurately input critical patient intake information, ensuring data integrity and seamless healthcare processes.

Lumberton, North Carolina, United States

Maintained an unwavering commitment to 100% confidentiality in handling all communications and documentation, aligning with company policies and ensuring the privacy and security of sensitive information.Spearheaded a 25% increase in office efficiency through a comprehensive overhaul of the filingsystem, implementing new digital filing methods.Coordinated patient care by facilitating referrals to other healthcare providers and efficiently scheduling external services, optimizing the delivery of seamless and coordinated patient care.Scheduled patient tests and consultations as directed by healthcare providers, demonstrating exceptional organizational skills and ensuring patients received timely and appropriate medical attention.Acted as a vital liaison between patients and healthcare providers, serving as the primary point of contact for medical and scheduling inquiries, effectively enhancing patient-provider communication and satisfaction.

Raleigh-Durham-Chapel Hill Area

Provided comprehensive support, education, guidance, and constructive feedback to individuals, ensuring their needs were met and that they received the necessary resources and information for their well-being, including those with I/DD and mental health challenges.Demonstrated a deep understanding of diverse individual needs, particularly those facing significant challenges, showcasing empathy, adaptability, and a client-centered approach to care, addressing both I/DD and mental health needs.Played an instrumental role in the growth and development of clients and their families, actively contributing to improvements in their quality of life within school, community, and home environments, considering both their I/DD and mental health requirements.Actively participated in Child and Family Treatment Team and Individualized Education Plan meetings, collaborating with multidisciplinary teams to create tailored and effective treatment plans that met the unique needs of each client, encompassing both I/DD and mental health aspects.Maintained meticulous documentation of member updates, progress, and activities, adhering rigorously to organizational procedures, ensuring accurate and organized information management that was vital for quality care and reporting, addressing both I/DD and mental health documentation needs.

Master Of Social Work - Msw, Social Work, Honor Society 4.0

Bachelor Of Arts And Sciences, Interdisciplinary Studies

Dean's List [2015-2019]