Kendra Mcneil Email & Phone Number

Raleigh, North Carolina, Us

Empower customers to open and maintain deposit accounts and debit and credit cards, secure loans, and make information updates; guide customers in maximizing online banking benefits. Review and verify transactions, and resolve account balance and credit card discrepancies, while adhering to fraud detection and prevention techniques. Consistently achieve customer generation and retention targets.§ Credited by management for a warm, tailored approach, and an expeditious manner of addressing customer queries and feedback, leading to a 4% increase in client base and 98% average customer satisfaction ratings.§ Achieved a 90% retention rate by utilizing problem-solving and fraud management techniques in enhancing service accuracy and responsiveness.§ Employ expertise in cross-selling deposit and loan products to clients, as needed, and partnering with the sales team, leading to growth in sales revenue.

Baltimore, Maryland, Us

Upheld Mariner’s top- customer service standards in handling 100+ customer accounts, making deposits, and processing loans and customer transactions; nurtured client relationships and offered clients with individualized financial solutions. Adhered to guidelines in answering queries, reaching out to delinquent accounts, and reviewing applications. Processed lien recording and releasing, including paperwork. Analyzed potential clients’ credit standing, income, and collateral; forwarded applications for management approval or denial. Actively participated in training sessions for the role of Assistant Manager to improve and flourish required skillset.§ Maintained a 100% accuracy rate in completing and processing loan applications while fully preserving data privacy.§ Devised innovative procedures to respond effectively to growing collection volumes and ensure greater management emphasis for special accounts requiring more intensive reviews.§ Spearheaded efforts to retain business relationships with customers, including previously delinquent ones; adopted effective outreach, collection, and renewal strategies.§ Represented Mariner in court; successfully obtained a favorable judgment on 190-day delinquent accounts.§ Recognized for commitment to excellence, leading to a promotion from customer service to account management.

Stamford, Ct, Us

Managed and answered 60+ inbound customer calls daily; focused on cable, internet, and phone service, while attaining better customer satisfaction and reducing hold times. Responded to client inquiries; resolved technical issues and feedback from customers, while connecting them and promoting new products, services, and solutions aligned to individual requirements. Reviewed account profiles towards attaining business development goals.§ Awarded most improved call center representative in 2015 for expeditious, effective customer responses.§ Gained an average customer satisfaction rating of 97%, while decreasing hold times from 350 to 200 minutes in less than one year.§ Bolstered work order precision by accurately conducting data entry and managing documentation.§ Grew account revenues by 3% within a 01-year span by reviewing customer account profiles to determine benefitsfrom new product offerings; promoted and upsold said products to exceed satisfaction objectives.§ Propelled new hires to embody company spirit through mentoring and guidance on company policies and procedures.

Woonsocket, Ri, Us

Oversaw team members in enabling team to store to achieve performance and customer service goals; assign tasks to staff and supervise performance. Trained teams on store policies and procedures; managed customer service, leadership, and inventories. Implemented Safety Plan procedures leading to an incident-free working environment. Addressed customer queries regarding medication and other CVS products and services.§ Optimized accuracy and process efficiency by identifying and resolving errors affecting register balancing.§ Implemented professional customer call handling and de-escalation techniques, leading to higher engagement, satisfaction, and retention.