Kendra Ryder Email & Phone Number

North Oaks, Minnesota, United States

5940 Golden Hills Drive

Core Income Advisors-Chief Operations Officer12/2020-Present• Responsible for all aspects of operations, oversight of deliverables, pivotal initiatives, business performance evaluation, and executive relationship management.• Outstanding analytical, communication, conceptual thinking, project management, and problem-solving skills.• Flexible and the skilled to both lead and contribute to teams.• Assist with auditor and/or compliance inquiries.• Provide feedback, direction, assist in development of and ensure appropriate cross-training within team.• Build operational processes and procedures for new products.• Coordinate and lead departmental workflows.• Participate in and execute strategy and initiatives set forth by senior leadership.• Raise operational incidents to senior management and Risk team; leads resolution process.• Lead and maintain relationships with business partners and expectations of service levels.

Greater Minneapolis-St. Paul Area

Responsible for developing and managing various FMO Distribution workflows as they relate to themanagement and administration of FMO /AFMO /Agent / Broker Dealer relationships, and serve as a liaison for Life Distribution with Operations, Compliance, DRM and Marketing.• Serve as primary communication and relationship conduit for agents in resolving issues, including operational and technical support.• Identify the need for new processes/changes to existing processes and develop recommended action steps accordingly.• Maintain documentation of all existing processes.• Perform ongoing QA role as appropriate to ensure that existing processes are being followed.• Create, implement and orchestrate the deployment of corporate wide resources to provide service and support to new BD's and FMO’s.

Greater Minneapolis-St. Paul Area

Responsible for leading and executing comprehensive projects that continue to transform the Field Marketing Offices distribution model and allow Allianz Distribution Group and Independent FMOs to thrive in our changing market and regulatory environments.• Served as the primary FMO Distribution representative on a multitude of Compliance/quality related roles and decision maker on ongoing compliance and quality initiatives.• Served as the liaison to the Field Compliance Officers in our wholly owned ADG FMOs, providing best practices guidance, training and assistance in the achievement of their individual objectives and accountabilities.• Affiliated with Questar and accountable for the successful ongoing execution of the supervisory responsibilities of all Registered Representatives in assigned hierarchy.• Lead all QCC Branch Office DSPs in the QCC supervisory structure and all home office ADG DSPs both in the organization chart as well as the QCC supervisory structure.

Director for Insurance and Annuity Product Distribution Compliance. Lead a team of 6 employees with responsibility of oversight for the Insurance and Annuity Center of Excellence, RiverSource and Ameriprise Wholesaling, Centralized Supervision Unit and Product Development and StrategySet strategies and ensure organized linkages are in place to successfully execute achieving business goals.Influence across the enterprise with focus on senior and executive leadersDevelop effective work relationships with business partners, provide available resources and serve as a go to.Lead and participate in initiatives to standardize and improve compliance processes across the Company.Serve as delegate, as necessary, for Vice President assignments, project coverage, etc.Lead a team of six individuals, who provide compliance and regulatory support, including: ELROY review, surveillance and wholesaling support

As a Compliance Specialist, I was the main Compliance contact for a territory of Registered Representatives/Investment Advisor Representatives. The following were my main responsibilities:• Conducted field audits• Review advertising produced by representatives in assigned territory• Manage complaints and regulatory reviews for assigned territory.• Participate on projects as subject matter expert for Compliance.• Participate in recruiting due diligence meetings, U-4 reviews, outside business activity review and orientation for new registered personnel in territory.• Follow up with reps in territory on issues or concerns regarding suitability, class shares and incoming/outgoing correspondence.

In my four years as an independent consultant, I worked consistently on Compliance driven projects with Ameriprise Financial. I worked with a variety of departments, including: marketing, legal, compliance, wholesaling, the service organization and the general counsel’s office.

Minneapolis, Mn

Liaison to the sales and marketing departments for campaign coordination, management and evaluation. Responsible for competitive analysis of critical sales information.• Developed, managed and implemented course content and sales tools for products used by clients, in-field specialists and corporate office presenters, resulting in a 24% increase in fixed annuity sales year over year.• Participated in strategic planning meetings to determine training objectives and influence key stakeholders to improve training outcomes, creating a focused training template now being used by the entire wholesaling department.• effectively managed relationships with wholesalers, product marketing, legal, compliance and graphics to provide effective communications and focused sales efforts improving direct communication between the field and the home office.• In a 15-month period, increased sales of variable annuities by 44%.

Greater Minneapolis-St. Paul Area

Provided leadership and project management regarding new products and service procedures.• Created and implemented performance management system that tracked and measured goals, resulting is reduced overtime.• Headed and launched comprehensive career building and employee retention program, resulting in promotions or interdepartmental movement of over 80% of service staff in a two year period. • Organized and streamlined training procedures for the exchange services unit, eliminating overtime for a two-year period.• Automated a tracking system for all incoming mail, allowing each service representative to be able to locate mail and reduce the number of complaint calls from clients.• Reorganized service area, allowing service representatives to be cross-trained and increased job satisfaction.

Selected as first customer service trainer to design, manage and deliver intensive 3-month annuity and life insurance training programPerformed job and needs analysis, ensuring accurate training programs were being delivered.Developed phone skills through simulated phone labs, reducing the amount of time new employees had to spend on phone training once on the job.Evaluated trainee performance and gave final approval for completion of program, allowing hiring managers more time to spend with existing staff.Educated new employees on features and benefits of investment products, resulting in more accurate and shorter phone calls.