I Coordinated Supports for Individuals that are Developmentally Disable.Wrote Individualized Service Plans for Individuals Managed a Case load up to 50+ at a time.Worked with 3rd Party State Approved Vendor's, Subcontractors to complete job related projects Problem Solved Emergency Situations and brought about Effective Solutions

-Extensive calendar management: creative conflict resolution, professionalism and discretion when required. -Manage schedules, answer and respond to phones, set up meetings and general office support. -Utilizes critical thinking skills to resolve calendar conflicts and to accommodate impromptu meeting requests. -Enables executive productivity by preparing and proofreading correspondences and other documents as needed; Maintain ad update filing, inventory, mailing, and financial database systems; performs routine client follow up.-Created effective organizational and filing for all treatment records and report systems including indexing resulting in easy access to information and streamline office functioning.-Answers high volume incoming phone calls and in-person inquiries; schedules required services and resolves crisis situations. -Develops strategies to assist with timely completion of all initiatives by tracking and engaging responsible parties to meet expected deadlines.-Responsible for high profile client interaction, arrangement of all interior/exterior meeting and conferences; heavy calendar scheduling.-Supports the Director by evaluating the program effectiveness and client progress. Resolves identified and unplanned problems to drive toward defined objectives. -Maintains appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. This includes maintaining the Director’s calendar, daily agendas, travel, conferences and personal conflicts. This may also involve providing transportation to and from meetings or other destinations. -Expertly plans panel discussions, community and special events; innovative and creative in development, promotion and coordination.-Demonstrates excellence executive presence, understands the sensitivity to communicate and serve the culturally diverse communities. -Welcomes guests, distributes mail, expense reports submissions and contact list management.

-Oversaw thirty clients with co-occurring disorders working with a team of 8-10 employees to provide care and counseling for the clients. -Responsible for general administrative duties: copying, filing, faxing, roster updates & contact management. -Excellent interpersonal, written & verbal communication skills. Exceptional planning and operations expertise with a strong ability to prioritize, multi-task and follow through to achieve organizational goals.-Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs. -Quickly responded to crisis situations caused by those with severe mental health and behavioral issues. Mediated client to client disputes as well as client to employee situations. -Administered discipline appropriately and set limits for behavior. Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems. -Displayed leadership by assigning appropriate groups according to employee's restrictions and skill sets. Promoted from Part time to Full time in record timing of six weeks.-Resolved and investigated day-to-day inquiries from distributors; provided timely responses and next steps for solutions.

-Responded immediately when the forest fire behind the facility broke out April 9th 2012, clients and employees evacuated safely, documentation was written and protocol was followed.-Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems. -Administered discipline appropriately and set behavioral standards. Mediated quarrels between the clients in the unit. Counseled clients with personal and emotional issues. -Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. -Administered medication to patients presenting serious risk of danger to themselves and others. -Monitored patients who were prescribed psychotropic medications to assess the medications' effectiveness and side effects.-Planned, developed and led diverse & complex projects from inception through completion, delivered projects on time and under budget with deadline driven and complex timelines.-Supported projects by working closely with executives to ensure open communication and clarity of process throughout entire duration of project’s organizational implementation. -Served as a gatekeeper screening all calls and redirected calls to the correct managers. Performed day to day office management practices.

-Supervised a day program with twenty seven clients with co-occurring disorders. Cultivated positive relationships with other mental health professionals, programs and associations. -Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.-Coordinated events and trips for clients, duties include, but are not limited to, venue selection, room block organization, contract negotiation, and travel coordination. -Conducted performance evaluations on employees, and complying with the agencies, state and federal policies.-Improved the quality of the program by creating more occupational base activities to give clients additional job skills, i.e. money counting, paper shredding, filing papers, answering the office phone.