- Build and maintain our local Small Business to meet the needs of homeowners and investors by providing full remodel services.- Plan and execute paid marketing and media campaigns on multiple platforms.- - Analyze media campaign strategies for performance metrics and budget allocation.- Maintain QuickBooks quarterly and manage tax documents internally and subcontractors.- Review revenue reports to ensure company sustainability.

• Retained and developed a team of Customer Success Managers to support and maintain 22,000+ accounts growing over $8.8 million in monthly revenue.• Presented new hire training sessions, focusing on Best Practices, Effective Communication Strategies, Advertiser Products, and Client Support. • Built and maintained reports and dashboards in SalesForce for Customer Success Team and Department. • Helped develop specific Key Performance Indicators, Customer Touchpoints and Tasks with the goal to provide exceptional customer service.• Partnered with Sales and Operation Teams to ensure productivity and reliability of service while identifying communication opportunities between departments.

Yelp Inc., Scottsdale Arizona August 2012 – May 2014Account Manager, Local Accounts• Responsible for growth and retention of +800 accounts valued over $300,000 in monthly-booked revenue. • Maintained high level of customer satisfaction measured by revenue retention and churn.• Identified client goals, provided recommendations to increase ROI throughout campaigns.• Worked strategically with sales reps, Operations, and Finance to ensure internal processes are completed efficiently.• Team Lead and Mentor for new Account Managers to enhance employee engagement.• Consistently excelled at individual monthly goals as measured through KPIs.

• Ensured academic integrity, policies and programs to meet Higher Learning Committee and University standards.• Coached staff through report analysis associated behavioral competencies, developed SMART goals with the goal to increase performance management. • Responsible for workplace safety: developed and maintained training materials, coordinated safety initiatives, and communicated compliance policies and procedures.• Analyzed annual budget to reduce future variance reports on inventory, hours, and operational costs.• Maintained projected growth of courses and programs; scheduled classroom availability to ensure profitability through increased enrollment.

• Provided academic advisement and management for 500+ customers/students through graduation.• Mentored enrollment and re-entry teams for best practices and process improvements to reduce mis-advisement and organizational cost. • Professionally and effectively delivered presentations to cross-train neighboring departments.• Ensured adherence to academic standards, policies and programs set forth by Department of Education.

Assisted Victim Advocates with scheduled case load and restitution case loadProvided written notification of all criminal proceedings to victims along with referral assistanceOffered support to victims during court ordered hearings, trials and sentencing