• Creates event posters, social media assets, album artwork, and sticker designs

• Works locally with VIP Nation, LaneOne, On the List Presents, and 237 Global to carry out tour VIP programs • Assist tour reps with meet & greet, soundcheck, and early entry packages• Helps with set up and tear down of pre-show parties and lounges• Carries out program check in and perk distribution

• Leads customer service response; puts tickets on hold in system; generates confirmations; provides updates to box office and to executive team on status of reservations. • Main point of contact with call center team to provide escalated response for customer service issues and agency designated for outbound group sales. • Troubleshoots any tech issues and communicates with ticketing system/develops team with knowledge of ticketing system, hardware, and ticket stock inventory • Records cash drawer balances at opening, shift change, and closing • Assists in new staff on-boarding and orientation• Responsible for staff scheduling and maintenance of accurate time cards• Promoted from Assistant Box Office Manager

• Primary duties included guiding guests through the experience, assisting with photos, and selling tickets• Maintained traffic flow throughout exhibit• Participated in Team Lead for a day program

• Served customers quickly and efficiently in a high volume restaurant environment• Maintained customer relationships by addressing concerns and offering solutions when needed• Trained new employees on front of house duties