Kendra Charles Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Omni San Francisco Hotel

- Train on a variety of topics including: company culture, safety, benefits, and management development- Manage leaves of absence and workers compensation - Ensure compliance with Omni SOPs and applicable laws with attention to detail, efficiency, and organization- Consult on employee issues, counseling colleagues, conducting investigations and administering discipline-Responsible for weekly meetings with shop steward, as well as resolution of any union related issues- Promote company culture through employee relations events, recognition programs, and orientation-Manage department budget lines, including monthly forecasting-Winner of Hotel Council of San Francisco’s Hotel Heroes Rising Star Award 2016

Omni San Francisco Hotel

-Manage all recruitment and hiring for the hotel, including candidate sourcing, interviewing, references, background checks, and onboarding-Oversee benefits administration, including open enrollment, new hire benefits, and 401k plans, for both union and non-union associates-Assist in the development and training of the Human Resources Coordinator/Leader in Development-Assist managers in organizing and overseeing new hires' training and probationary periods-Responsible for building Affirmative Action Program reporting tool for over 50 properties and delivering training on AAP reporting-Selected as Manager of the Quarter, Q3 2014-Nominated for Manager of the Year 2014, Manager of the Quarter, Q1 and Q2 2014-Taskforce Employment Manager at Omni La Costa Resort and Spa, March 2015 and May 2014-Taskforce Employment Manager at Omni Nashville Hotel Grand Hire, August 2013

Omni San Francisco Hotel

-Oversee all front office associates, including union bell staff, door staff, and PBX staff, and non-union front desk and concierge-Responsible for new hire and ongoing associate training, including leading monthly department meetings-Responsible for scheduling, productivity management, payroll, progressive discipline, supply inventory, and purchase orders-Streamlined front office operations by creating and updating shift checklists-TIPS certified-Nominated for Manager of the Quarter, Q1 2013

Omni Jacksonville Hotel

-Assisted in all areas of front office management: offered superior customer service and followed up with guests to exceed their expectations and resolve complaints, prepared group and guest special requests and room assignments, oversaw front desk, guest services and ideal services staff, attended weekly forecast meetings, communicated with all departments in hotel, and developed and maintained associate morale-Delivered continued training for associates, including assisting in leading monthly departmental meetings-Ensured all needed reports are run and responsible for shift checklists-Responsible for proper cash handling

-Manager on duty for second shift and weekends of the Student Center on the university campus-Worked in various departments of building operations, including: cash management, service desk, event services, entertainment area, ticketing, and custodial-CPR and AED certified

Jacksonville, Florida Area

-Worked various positions, including: front desk, bellman, valet, banquets (server and cashier), housekeeping (guest room attendant, laundry, and supervisor), and PBX-Attended weekly classes with Executive Committee members-Planned and organized a company-wide event

Summers 2007, 2008-Efficiently administered guest registration, check-out, and telephone services in a high volume, high traffic hotel-Assisted in standard front desk operations, including controlling rooms inventory