Kendra Charles Email & Phone Number

Saint Paul, MN, US

Greater Minneapolis-St. Paul Area

Omni San Francisco Hotel

- Train on a variety of topics including: company culture, safety, benefits, and management development- Manage leaves of absence and workers compensation - Ensure compliance with Omni SOPs and applicable laws with attention to detail, efficiency, and organization- Consult on employee issues, counseling colleagues, conducting investigations and.

Omni San Francisco Hotel

-Manage all recruitment and hiring for the hotel, including candidate sourcing, interviewing, references, background checks, and onboarding-Oversee benefits administration, including open enrollment, new hire benefits, and 401k plans, for both union and non-union associates-Assist in the development and training of the Human Resources Coordinator/Leader in.

Omni San Francisco Hotel

-Oversee all front office associates, including union bell staff, door staff, and PBX staff, and non-union front desk and concierge-Responsible for new hire and ongoing associate training, including leading monthly department meetings-Responsible for scheduling, productivity management, payroll, progressive discipline, supply inventory, and purchase.

Omni Jacksonville Hotel

-Assisted in all areas of front office management: offered superior customer service and followed up with guests to exceed their expectations and resolve complaints, prepared group and guest special requests and room assignments, oversaw front desk, guest services and ideal services staff, attended weekly forecast meetings, communicated with all.

-Manager on duty for second shift and weekends of the Student Center on the university campus-Worked in various departments of building operations, including: cash management, service desk, event services, entertainment area, ticketing, and custodial-CPR and AED certified

Jacksonville, Florida Area

-Worked various positions, including: front desk, bellman, valet, banquets (server and cashier), housekeeping (guest room attendant, laundry, and supervisor), and PBX-Attended weekly classes with Executive Committee members-Planned and organized a company-wide event

Summers 2007, 2008-Efficiently administered guest registration, check-out, and telephone services in a high volume, high traffic hotel-Assisted in standard front desk operations, including controlling rooms inventory