Kendra Chiu Email & Phone Number

Brooklyn, New York, United States

Brooklyn, New York, United States

• Nurtured and promoted a positive culture of continuous improvement and growth within day-to-day operations, guaranteeing community engagement across all departments during entire tenure.• Built and fostered strong collaborative relationships with co-founder and Board chair in defining and executing high-impact fundraising campaigns and special events to raise the profile of the organization.• Chiefly spearheaded efforts to support the inaugural launch of signature fundraising event – successfully secured 185 guests and raised $130K, with expenses being largely underwritten by a community partner.• Co-led a 2-month project to provide 27K meals to healthcare professionals during the COVID-19 pandemic. Personally oversaw recruitment and coordination of volunteer delivery drivers, and promoting the initiative through press and social media. Resulted in over 2K new Instagram followers, and prominent features in local media, including the New York Times.• Saw opportunities to build long-term relationships with potential clients via personal follow-up and acknowledgement letters sent on behalf of Board members.• Identified areas of improvement in existing website interface. Performed comprehensive website overhaul during period of major transformation/modernization, translating the vision of senior stakeholders into a compelling, on-brand and user-friendly site.• Revolutionized organization’s social media set up and approach, driving Instagram growth from 1K to 3.8K in 12 months, while also leveraging social platforms to recruit volunteers, acknowledge efforts, engage prospective donors and facilitate meaningful engagement.• Applied data-driven approach to fundraising performance, reporting to the Board on a regular basis to identify and prioritize contacts/follow-ups, in consideration of timing, campaigns and existing relationships throughout employment span.

• Entrusted with funding acquisition efforts to secure and ensure the effective expenditure of public and private grants (including prestigious philanthropies such as the Robin Hood Foundation and The New York Community Trust) – $5.5M acquired throughout tenure.• Significantly increased the volume of students trained to become addiction counselors within a few months.• Facilitated the opening of a new alternative school model for justice-involved youth.• Saw key opportunities for inclusion and expanded program capacity to provide specialized treatment services for women. • Aligned brand engagement efforts with contemporary standards through the establishment of a company Facebook, Twitter, LinkedIn, YouTube and Instagram presence, successfully gaining numerous followers. Handed over responsibility to a newly-constructed social team. • Analyzed and overhauled the organization’s intergovernmental affairs/relations capacity. Leveraged expert oversight to develop tailored profiles on key legislators to support engagement strategy.• Enabled systematic identification of contemporary committees, sponsored bills, and policy decisions that aligned 100% with agency services, both to educate and maximize the impact of legislative initiatives.• Was pivotal to the success of the organization’s COVID-19 response efforts. Transformed 2 signature fundraising events into virtual fundraising campaigns – securing net donations and sponsorships totaling $1.1M, while establishing a robust social media footprint, maintaining strong online presence.• Partnered with President/CEO to mitigate COVID-19 concerns. Strategized and drafted regular communication messages for all staff, Boards of Directors, and community members to maintain company cohesiveness from Q1 2020 to present.

• Forged a strong consultative relationship with COO to review, manage and develop quality responses to all public and philanthropic opportunities during 2 year employment period.• Maintained long-term relationships with funders to support funding renewals, and identify and broker introductions to contacts within synergistic organizations.• Promoted a cohesive voice across all agency communications, including regulatory annual reports, the agency website and print materials. • Revitalized company web presence and singlehandedly built and managed cross-functional team having gained buy-in from the President/CEO and Founder. Achieved large increase to online viewership.• Sourced, screened, recruited and managed a talented Digital Marketing consultant to maximize Search Engine Optimization (SEO) and significantly increase organic rankings. • Summarized impact of opioid epidemic on both a national and local level and developed in-depth informational report, promoting avenues for policy and service delivery development. • Demonstrated strong leadership in managing a talented 7-man team. Oversaw team performance, professional development and delegation of workflows in accordance with expertise, maximizing workflow productivity.

• Acted as a trusted advisor to management in identifying and capitalizing on opportunities to improve agency’s behavioral health service delivery. Worked closely with CAO and HR to identify internal benchmarks and key performance indicators to effectively measure and boost productivity levels of counseling staff and clinical interns. • Performed responsibilities as key member of QA/QI Committee and Leadership Team, supporting the identification of evidence-based treatment practices for investment and prioritization. • Under the supervision of CAO, adroitly tracked, evaluated and translated data relating to agency’s training and clinical programs to inform future improvements. • Reported on major private foundation grants, including the Robin Hood and Tiger Foundations to senior management throughout entire 7 year employment period. • Collaborated closely with COO on juvenile justice reform initiative – ultimately leading to New York State reforms and law changes to support the community-based placement of over countless juveniles in treatment programs.

• Assumed responsibility as member of University’s Discover New York program to design, develop and execute curriculum on Urban Sociology and the History of New York City. In addition, diligently delivered engaging, inclusive lectures to numerous students. • Served as a point of expertise, support and mentorship, whilst simultaneously building strong relationships to maximize academic and personal development.

Ma, Sociology

Activities and Societies: Graduate Teaching & Research Assistantships

Ba, Sociology

Activities and Societies: Summa Cum Laude, University Honors Program, Alpha Kappa Delta International Sociology Honor Society (President.