Lead Epic Super User, resolving system-wide issues and enhancing revenue cycle management.Reduced account review time from 120 to 45 days, improving efficiency in 2021.Analyzed insurance underpayments, reporting trends to Managed Care leadership.Guided patients on pricing and estimates, ensuring clarity for upcoming procedures.Trained team on EPIC and payer portals, supporting billing and denial inquiries.Serve as Epic Super User for Business Office, providing communication, education, and issue resolution across the system.Identify and report underpayment trends to leadership, contributing to strategic decision-making in managed careoperations.Lead Patient Price Line, offering clear pricing information to current and potential patients for procedures and insuranceestimates.Develop and implement training programs for EPIC systems and Payer Portals, enhancing team capabilities and efficiency.Streamlined account review process, reducing turnaround time from 120 to 45 days, enhancing revenue cycle efficiency andimproving cash flow.Serve as Epic Super User, providing system-wide support, resolving issues, and facilitating communication betweendepartments for optimal workflow.Developed comprehensive training programs for EPIC systems and Payer Portals, boosting team capabilities and operationalefficiency.Analyze and report insurance underpayment trends to leadership, contributing to strategic decision-making in managed careoperations.Analyze insurance underpayments, identify trends, and report to leadership, driving strategic decisions in managed careoperations.Streamlined account review process, cutting turnaround time from 120 to 45 days, enhancing revenue cycle efficiency andcash flow.Guide patients on pricing and estimates, ensuring clarity for upcoming procedures and fostering trust in healthcare services.Develop and implement comprehensive training programs for EPIC systems and Payer Portals, boosting team capabilities andefficiency.

Registered patients efficiently, ensuring smooth scheduling and insurance verification.Led Workers Compensation Authorization, enhancing team coordination and patient satisfaction.Streamlined office operations, boosting productivity for therapy services across multiple locations.Optimized patient registration process using EPIC Cadence, enhancing efficiency and reducing wait times for VHC Health'soutpatient rehabilitation services.Streamlined insurance verification and authorization procedures, significantly improving patient service and reducingappointment delays.Led Workers Compensation Authorization team, fostering seamless communication between patients, insurance providers,and healthcare staff.Managed office operations across multiple VHC locations, ensuring optimal productivity for Physical, Occupational, andSpeech Therapists.Provided exceptional patient care through informative, courteous interactions, contributing to positive healthcare experiencesand outcomes.Optimized patient registration using EPIC Cadence, significantly reducing wait times and enhancing efficiency for VHCHealth's outpatient rehabilitation services

Handled service requests, enhancing understanding of Michigan tax regulations since 2015.Utilized multiple software tools to resolve tax issues, ensuring efficient problem-solving.Educated clients on system updates, fostering better adaptation to regulatory changes.Contributed to a collaborative team environment, achieving measurable improvements in service delivery.Analyzed complex tax issues, providing tailored solutions for business owners in Sales, Use, and Withholding Taxes,enhancing client satisfaction and compliance.Guided clients through State of Michigan system changes, offering educational support to ensure smooth transitions andminimize disruptions to business operations.Meticulously processed service requests, ensuring accuracy and timeliness in addressing client needs within a high-volume callcenter environment.Developed creative problem-solving strategies to address unique tax challenges, improving efficiency and reducing clientfrustration.Consistently met performance targets while maintaining high-quality customer service, contributing to improved overalldepartment effectiveness.Resolved complex tax issues for business owners, enhancing compliance and satisfaction in Sales, Use, and WithholdingTaxes.

Managed payroll and HR operations, boosting process compliance from 50% to 97.5% within months.Guided a team of three, enhancing their skills through diverse project opportunities.Streamlined documentation and cash services, improving efficiency significantly.Implemented effective timekeeping systems, reducing errors and saving time.Enhanced store training programs, contributing to overall operational success.Spearheaded comprehensive training initiatives, elevating store performance from 50% to 97.5% in critical processes within sixmonths.Mentored and empowered a three-person office staff, fostering their professional growth through diverse project assignments.Managed multifaceted administrative functions including payroll, timekeeping, and documentation processing withmeticulous attention to detail.Implemented streamlined operational procedures, significantly enhancing efficiency in cash services and human resourcesmanagement.Orchestrated transformative store training programs, driving substantial improvements in adherence to company processesand procedures.Transformed HR processes, elevating compliance from 50% to 97.5%. Led a three-person team, fostering growth throughdiverse projects and enhancing operational efficiency

Facilitated client interactions, securing year-round bookings across two sites.Strengthened team collaboration, enhancing reservation efficiency.Cultivated client rapport, resulting in consistent reservation growth.Optimized call center operations, boosting booking success rates.Improved client satisfaction, achieving measurable booking increases.Cultivated strong client relationships, driving hotel reservations across two locations. Streamlined booking processes,enhancing customer satisfaction and revenue growth.Fostered team synergy in a dynamic call center, optimizing reservation workflows. Implemented cross-selling techniques,boosting ancillary service bookings.Pioneered a guest preference tracking system, personalizing stay experiences. Leveraged data insights to tailor promotionaloffers, increasing repeat bookings.Meticulously managed complex reservations, ensuring accuracy and guest satisfaction. Resolved booking conflicts swiftly,maintaining high service standards.Mentored new team members on reservation systems and customer service best practices. Contributed to improved teamperformance and reduced training time.Streamlined reservation processes, leading to measurable increases in booking efficiency and customer satisfaction across twohotel locations.

Coordinated school events, enhancing student engagement and achieving successful outcomes.Assisted in office duties, improving test preparation efficiency for the Gainey School of Business.Managed Women in Leadership Conference, fostering leadership skills among participants.Supported scholarship recognition events, contributing to the university's community relations.Orchestrated multiple high-profile conferences, enhancing university's reputation. Streamlined office processes, boostingproductivity in test preparation and student evaluations.Fostered teamwork in coordinating diverse events, from women's leadership to scholarship recognition. Supported faculty bymanaging crucial administrative tasks efficiently.Meticulously managed logistics for annual conferences, ensuring seamless execution. Maintained precise records for studentexaminations, contributing to academic integrity.Implemented creative solutions to enhance event experiences, driving increased attendance. Developed improved systems foroffice administration, optimizing workflow efficiency.Provided crucial administrative support, facilitating smooth operations in the business school. Assisted in creating awelcoming environment for students during examinations and conferences.Orchestrated high-profile conferences and events, enhancing university reputation and student engagement. Streamlinedoffice processes, boosting productivity in test preparation.