Kendra Dixon Email & Phone Number

Houston, Texas Area

Owned full accountability for all credit operations for a $200M company. Provided credit management training for managers, sales and employees, developed policies and procedures for proper management of collections and credit activity, and ensured compliance with all applicable state and federal regulations.• Managed the collections and credit staff, overseeing retraining of existing team members while recruiting new employees to fill skill gaps; coached team in achieving department and business objectives.• Developed and implemented formal corporate credit, collection, cash sales, and export policies as well as credit applications and related terms and conditions.• Review and release orders on credit hold• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments to quickly resolve disputes and advance payments.• Assisted CFO with bill of sale contracts when needed; reviewed customer contracts and advised CFO of terms in contracts that were contrary to company’s terms and conditions.• Coordinated lockbox transactions with accounting team, including auto cash apply, reduced manual deposits and reduced processing days and mail delay by having customers wire or ACH payments directly to the bank.• Handled all collection, all new accounts including running D&B, CreditSafe, & Equifax, letters of credit, financial review of customer portfolio, and personal guarantee.

Houston, Texas Area

• Perform cash forecast analysis, bridging actual vs. forecast collections and • Extensively involved in monthly, quarterly and year end closeRecovered significant of outstanding debts about 65%Built relationship with customer and reinstated the accounts receivables.• Prepare daily collection report based on incoming payment, revenue and receivables• Resolves valid or authorized deductions by entering adjusting entries• Reconciling and balancing general ledger accounts.• Participate in the review and revamp of group credit control policy; as and when required• Ensure 100% adherence and compliance to the group credit control policy• Update and monitor credit application by new or existing customers• Facilitate proper documentation, credit check and approvals before opening of credit accounts• Ensure proper maintenance of all customers’ files-done on weekly, monthly and quarterly basis• Periodic monitoring on service agreements provided by external parties• Compile and document periodic group credit control reports for management review• Prepare and present report on monthly collection targets and actual vs. targets• Assist the sales team; filed sales team and customers to resolve credit and sales issues• Ensure proper accounting for revenue and receivable with the appropriate internal accounting controls• Attend & handle customer request as well as sales enquiries and inter-related department issues• Provide and support cash forecasting, planning, Accounts Receivable reporting and business support to credit team• Summarizes receivables my maintaining invoice accounts; coordinating monthly transfer, etc.• Decrease DSO from 2014 from 168 days to 80 days.• Maintain accurate and up-to-date customer details and account records.• Responsibilities also include managing and maintaining debtors ledger of accounts involving collecting debt via the telephone, e-mail, fax and letter.