Kendra Eckert Email & Phone Number

Melbourne, Victoria, AU

Melbourne, Victoria, AU

Melbourne, Victoria, AU

Led the adoption, development and delivery of digital capabilities across all web channels for RMIT University. Defined and delivered a university wide Digital web channel strategy and roadmap, focused on delivering a market-leading digital experience in the education sector. Built and led cross-functional agile squads of UX, UI, Product Owner and.

Sydney, New South Wales, AU

Led customer engagement for IAG's Business Division, including creating engagement with the CGU brand and achieving business outcomes through the development and delivery of customer engagement strategies which led to the acquisition and retention of business insurance customers. Managed the planning, creation and delivery of customer content and.

Sydney, New South Wales, AU

Established an integrated marketing communications function for CGU insurance, leading a team of specialists to deliver customer and broker content, social media management, communications and product marketing. Developed the communication strategy for IAG’s acquisition and integration of Lumley Insurance, focusing on retention of business and a successful.

Sydney, New South Wales, AU

Developed the internal channel integration strategy and framework to consolidate IAG’s communication channels and activities to support a new enterprise operating model and IAG’s transformational change program, creating a roadmap for the next horizon of communication channels across IAG.

Melbourne, Victoria, AU

Managed corporate communication activities (internal and external) for CGU Insurance, focusing on relationship marketing and partner communication, and internal project and change communications. Led the content strategy for CGU’s new website, using a customer-first approach and developing content based on HCD interviews to support CGU’s new brand.

Melbourne, Victoria, AU

Managed internal communications for CGU, focusing on communicating CGU's vision, strategy and performance to senior leaders and employees across the organisation. Partnered with the leadership team to develop communication strategies to support CGU-wide organisational change, HR and cultural initiatives, and delivered change communications for major.

Melbourne, Victoria, AU

Reinvigorated CGU’s internal communication channels, building the intranet into the go-to channel for internal communication. Provided internal communication advice on key projects, including a major organisation redesign and transformation program.

Geelong, Victoria, AU

Developed the content strategy and publishing plan for WorkSafe’s newly built intranet, bringing best practice website management practices to internal channels for the first time at WorkSafe, and launched an internal social media network.

Melbourne, Victoria, AU

Managed the content of the Department of Justice website, ensuring high-quality, compelling content was published, and developed the Department’s Social Media Policy and Guidelines for employees.

Melbourne, Victoria, AU

Managed this large Department’s primary internal communications channel, including: writing, editing, and sourcing articles and imagery. Provided advice and recommendations to colleagues and clients regarding online writing and communication.

Pyrmont, NSW, AU

Led a team of five editors to produce high-quality legal and regulatory publications, managing all aspects of the editorial and publishing process (product development, structural editing, copy editing, copyright applications, author communication, writing marketing copy, and final checks) for a range of diverse products in the tax, HR, corporate and legal.

Hartford, Connecticut, US

Researched and wrote a variety of public affairs communication pieces, including: issue briefs, broker articles, intranet news stories and features, and produced a weekly e-newsletter informing senior executives about topical public policy issues.

2013 Residential Program, Australian Public Affairs Institute

Masters, Editing And Communications

Bachelor Of Arts, English