Kendra Fillingham Email & Phone Number

Executive Assistant to the VP, UX

Leading Product Launch Specialists that help to bridge the gap between Product and Support/Revenue by providing customer insights to influence product decisions and roadmaps. In 2022, our team was able to mitigate $9M in operational efficiencies through insights, research and projects.

Senior Lead (secondment) of an international team located in Canada West, New Zealand and Overnights. The team consistently reached monthly KPI targets, helping merchants all over the world with differently regional targets and merchant needs. Helped the Leads that reported to me reach their goals and next steps in their careers.

Coached and lead a team of leaders who had Advisors reporting to them. I was responsible for setting OKR's, performance management, career coaching, consistently reaching and exceeding monthly KPI's and moving new hires through a nine month contracts with the goal of becoming permanent employees.

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

Toronto, Canada Area

Supported merchants to help them resolve issues and reach their entrepreneurial goals. Consistently exceeded monthly KPI goals, helping merchants in person and working with stakeholders to quickly improve the merchant experience.

Waterloo, ON

After completing training I worked on the mobile team (different branch everyday) and I was able to learn about different open and closing procedures. I was able to adapt working in a new location everyday while still assisting clients and providing advice. After a short time I was hired full time as the central teller; opening and closing the branch.

Conestoga Mall, Waterloo

I was responsible for meeting and exceeding my personal sales goal and the stores goal for the day. I daily expatiation was to open and close the store, receive stock and train new hires.

Waterloo, Ontario

Working with students and faculty to answer any questions related to the Health and Dental plan, help students with daily questions about WLU or the Student's Union. In my position I worked with the Tech-Share program and sold tickets to events (concerts, speakers) and athletic events/games.

St. Catharines, Ontario

When hired at the City of St. Catharines, I began as a lifeguard, then worked as an instructor, then as a Headguard. My responsibilities included opening and closing the facility, daily paperwork, payroll, supervise a crew of lifeguards, do evaluations, and uphold the rules and regulations set forth by the City of St. Catharines and Public Health pool.

St. Catharines, Ontario

Sales Associate on the floor, meeting daily sals goals, interacting with customers and finding the best fit for their needs. Assisted in opening and closing the store, cleaned when the store was quite and did stock. I tended to work cash because my till was always accurate (was never under or over), was able to make connections with the customer and was.

Bachelor Of Arts (B.A.), Classical, Ancient Mediterranean And Near Eastern Studies And Archaeology

Activities and Societies: Orientation Week Committee (Icebreaker), VP Promotions and Marketing for Charity Ball, External Affairs.

Fashion Management And Promotions