Kendra Gerdes Email & Phone Number

Germantown, Wisconsin

• Credit Manager
• Responsible for all aspects of the Credit and Collection / AR staff -hiring, training, performance reviews, disciplinary action, in a rapidly growing mid-sized company with approximately $100 million in annual sales
• Establishing the direction of the Credit function through creation and implementation of Credit policies and procedures both domestic and international including new account establishment, Mechanic’s lien notices, UCC.
• Realized significant ROI by reducing headcount through implementation of an AR management software to allow more efficient and effective collections along increased tracking and KPI reporting
• Review and negotiate contract and PO terms to mitigate unfavorable or unacceptable terms with the customer/vendor to a mutually acceptable resolution
• Process, monitor and collect all commercial contract / AIA billings for the company averaging over 200 open contracts per month

United States

• Responsible for the largest region of the company with $400 million plus in annual revenue with an AR of $60 million across 30 branch locations
• Reduced the DSO from 107 to 72 days while maintain sales growth
• Review contracts, establish credit lines, advise the local branches on collection issues well as direct assistance in collecting outstanding accounts
• Review all outstanding AR for each location and follow up and direct collection activity on any outstanding receivables
• Meet with and work directly with the customers to resolve billing and collection issues through resolving current issues, coming to an understanding of the customer’s expectations and providing a process to meet those.
• Review job files, performed AIA billing and billing review for accounts as needed

• 7/6/13 to 4/30/16 Safway Group Holding LLC Waukesha, WIEast Coast Regional Credit Administrator
• Worked with 27 branches in reviewing all outstanding AR, coordinated with the branches to ensure proper AR collection coverage, application of payments, issuance of credits
• Escalated collection issues up to and through outside collection activity when warranted
• Maintained and regional DSO at established standards
• Resolved problem accounts
• Provided best practices and guidance as well as hands on training to branches that were underperforming in the region

• 11/97 to 6/2013 Tekra Corporation New Berlin, WISenior Credit Analyst
• Responsible for an A/R portfolio of 2,200 active accounts with an average aggregate balance of nine million dollars ranging from sole proprietors to fortune 100 customers
• Responsible for reviewing and approving all orders prior to processing or shipping of product.
• Maintained, as well as, exceeded the targeted Days Sales Outstanding and bad debt losses as established by Senior Management.
• Provide a credit training presentation to all new associates
• Perform routine collection calls and follow up calls on delinquent accounts while maintaining the customer’s goodwill

Responsible for an A/R portfolio of 2,200 active accounts with an average aggregate balance of seven million to nine million ranging from sole proprietors to Fortune 500 companies.Responsible for reviewing and approving all orders prior to processing or shipping of product.Maintained a days sales outstanding within 10 days of average net terms while.

B.A., English,Philosphy,Communication

A Ba, English And Philosophy; An; Communications

Have completed the following classes sponsored by the National Association of Credit Management, Accounting, Credit Principles, Financial.