Kendra Heffley Email & Phone Number

Denver, Co, Us

Greater Denver Area

Responsible for the internal / intranet communications channel (the Hub) to enhance employee communications and engagement. Implementing a global digital employee communication strategy for S&P Global employees. Working with Communication leads across multiple functions andgeographic areas to support the development, launch, and adoption of the Hub that enhance employee engagement, shape and reinforce culture, and support the company’s business objectives.

Centennial, Colorado

Providing professional, timely, and quality support of products. Effectively working with multiple business units on resolving complex client issues and oftentimes creating new effective solutions beyond current company role responsibilities. Providing training and creating new documentation in order to share valuable knowledge gained with peers ensuring top level support is available to all clients. Products supported: NetAdvantage, S&P Global NetAdvantage, Research Insight, MarketScope Advisor, S&P Outlook, Schwab Data, Global Credit Portal, CIQ on Salesforce, Businessweek, Print and Guide products.Notable accomplishments: 2015 Gold, Silver and Bronze Ace Awards, Consultant of the Year 2015, NetAdvantage Product Lead & NetAdvantage Migration Lead.Results: Contributed to the overall knowledge of the Client Support department and created new documentation to utilize in future cases. Consistently exceeded expectations with existing role while also taking on new responsibilities outside of any employee's role in the company to provide clients with an exceptional level of service.

Greater Denver Area

Operations Manager and Business Analyst (Part Time) Business Analysis and Development of Business Process Models with Visio Development of Business Objects (BOXIr2) Reporting  Website Design, Development and Maintenance – www.HunterComLLC.com Development of company logo and related marketing collateral utilizing Adobe Creative Suite Operations Manager for Colorado facilities Administrative Support for Washington DC facilities Results: I’ve supported the successful growth of a small business with locations in Colorado and the National Capitol Region, and business partners in California and Texas.

Greater Denver Area

Operations and Events Coordinator  Coordinated domestic and international events for 30-600 people (depending on event), including hotel logistics, marketing and communications  Managed staff for bi-weekly in-house events (30-60 people) Designed web and print content for marketing collateral Streamlined Customer Support activities for retail clients Salesforce.com reporting and design integration with custom oracle database Streamlined Accounts Receivable processes, reducing overhead and improving cash flow Transitioned the company from a small business operational model to a virtual business modelResults: I developed skills in operational and personnel management, as well as large event coordination. I also gained expertise with Adobe Creative Suite software by designing and producing online, print, and retail marketing collateral.

Fort Collins, Colorado Area

Director of Event Management  Served as a Director of home events for the Colorado State University Men’s Ice Hockey Team Managed logistics and staff for CSU home hockey games  Coordinated fundraisers to support National Tournament participationResults: During my tenure, the event team increased attendance at home games by 15%. In addition, I gained critical skills required to succeed in the working world including the ability to effectively communicate and market to targeted audiences.

Master Of Science (Msc) International Business, International Business

Activities and Societies: Study abroad: Nanjing, Beijing, Shanghai and Suzhou May 2012

Master Of Business Administration (Mba), International Business

Activities and Societies: Bard Center for Entrepreneurship MBASO IBSN

Bs, Business Administration

Activities and Societies: National Society of Collegiate Scholars National Deans List

Curriculum For Living, Forum, Advanaced Course, Selp, Ilp, Cap 1&2, Wisdom Course