Kendra I. Heide Email & Phone Number

Atlanta, Ga, Us

OptimaGrow Solutions is a consulting agency that specializes in aiding local businesses to flourish using a human-centric approach. Rooted in the principles of Industrial-Organizational Psychology and Human Performance Improvement, we provide holistic strategies in HR, Infrastructure, Customer Experience, Marketing, and Advertising. Our aim? Sustainable growth, optimized operations, and an unparalleled customer experience, ensuring businesses aren't just growing, but thriving in their communities.

Alpharetta, Georgia, United States

I managed, marketed, coordinated, and facilitated an extensive program portfolio and designed and executed an experiential learning program, among other responsibilities. My skills in designing and executing top-notch training plans, re-vamping the onboarding experience, and re-inventing new experiential learning solutions are my superpower! I developed the company-wide L&D strategy and collaborated with internal SMEs, trainers, and learners to enhance the overall learner experience. I served as a business partner to department heads and their teams, advised on interventions, coached 1:1, and facilitated team building and collective conversations.

I gained extensive experience designing, developing, and managing engaging learning solutions for employees and leadership development programs. My excitement about the opportunities to build and lead end-to-end processes, including talent development programs, leadership training, coaching programs, and more, within a best-in-class HR organization is what keeps me going!I have collaborated with stakeholders across geographic regions to understand learning needs and create effective solutions aligned with business goals. I have also project-managed various employee-focused initiatives, including revamping the onboarding experience, implementing mandatory compliance programs, and leading employee-centric well-being communications during the COVID-19 pandemic. I have developed and managed various training programs, such as the company's sexual harassment policy and a leadership development program designed for busy leaders.Moreover, I have experience with creating a learning ecosystem/hub offering employees access to free and discounted learning from external providers. I have rebranded an internal HR site to be more employee-centric, making it a hub for resources, and created a new Performance Management model using a multidisciplinary approach.My passion for building from scratch, being creative, and executing with detail is what enabled me to make a significant impact in this role.

Atlanta, Ga

I conducted needs assessments, designed and executed training plans and sessions, and revamped the onboarding experience. I also gained experience leading global programs and collaborating with internal stakeholders and external vendors. My excellent interpersonal and communication skills, ability to prioritize and manage multiple projects, and passion for building from scratch while ensuring amazing execution. I worked as an e-learning developer, consulting on existing training and recommending ways to improve the instructional design and incorporate technology in consideration of best practices and current industry trends. As a project manager, I oversaw the creation of outsourced learning solutions, designed and developed engaging, content-specific, competency-based training, orientation, and onboarding materials, and acted as the global learning management system (LMS) administrator. I conducted several process improvements to improve the user experience and assisted in setting and maintaining learning and development standards while implementing branding to cultivate a culture of empowered learners.

Master'S Degree In Organizational Performance And Workplace Learning, Summa Cum Laude

Graduate Certificate In Workplace Instructional Design (Wide)

Bachelor'S Of Science, Industrial-Organizational (I/O) Psychology, Summa Cum Laude

Activities and Societies: Gamma Phi Beta, Psi Chi, Student Psychological Association