Kendra Konitzer Email & Phone Number

Helping small businesses evolve by improving processes and front end user systems to scale and grow the companies.

Franchise Owner and Manager/Operator for Travel Agency. Obtained corporate account wherein my agency handles all travel for their employees. Trained and manage three associates to handle travel services for Clients. Plan all details of a vacation to help create memorable trips for Clients without the stress of researching and planning themselves. We travel.

Tampa, Florida, US

Florham Park, New Jersey, US

-Gather requirements and integrate systems for a state-of-the-art SaaS Utilization Review system in the Worker’s Compensation space-Mapped tables in database with new systems, create User Stories in TFS, analyzed processes and created new process flows in the new platforms-Create user guides and workflow process diagrams -Conduct UAT with key players/SMEs.

Brandon, Florida, US

-Manage projects and system integrations between Operations, multiple Platforms and IT Developers -Converted the Utility company from manually processing invoices to an e-invoicing bill processing web system and Integrated Payables system with BBVA which is now being marketed by the bank-Create User Stories in Team Foundation Server and utilized as a tool.

Brandon, Florida, US

-Analyze processes and document business needs and requirements in User Stories and Business Requirement Documents while working in an Agile/Scrum environment-Write User Stories in TFS and follow up with creating business requirement documents -Create Business process flows in Visio-Test for software quality of all IT enhancements during UAT-Facilitate.

Brandon, Florida, US

-Schedule all Training Classes for a team of Trainers-Train new Repair Coordinators and assisted in training new Coordinators in all departments-Existing Cyprexx Staff training -Create and maintain Training materials for all departments-Communicate with Clients to help guarantee that Cyprexx has the Clients’ best interests in mind

Brandon, Florida, US

Coordinated with Repair Contractors to provide bids and pictures for necessary repairs NationwidePartial Business Analyst (January 2009 – December 2009) - Worked closely with Developers to create a new propriety user interface for the Repairs department. Tested the new system for six months during development and ultimately trained Users on the new system..

Handled PD and BI Claim Settlements for the state of FL

US

-Handle all PIP, PD and BI Litigation for FL and GA personal lines-Handle non-litigated commercial lines PD and BI-Handle inter-company arbitration for entire Tampa office-Handle PD and BI liability files for personal auto

-Handled Property Damage and Comprehensive/Collision Claims for FL-Handled first call BI claims

Brea, California, US

-Handled Property Damage, Comprehensive/Collision, BI personal auto claims for the state of NJ

Memphis, Tennessee, US

-Handled Personal Injury Protection/Medical Payments Claims in FL, MN, TX, CO, SC, CT and VA-Handled Property Damage Claims in 14 states including FL, AR, LA, VA, SC, MN, TX, CO, SD, WY, IN, CT, AZ and CA-Handled Bodily Injury Claims and Property Damage Litigation for all 14 states listed above-Supervised all temporary employees and signed off on Claim.

-Handled Property Damage claims for Florida-Completed two week training class

San Antonio, TX, US

Chicago, Illinois, US

US

Lakeland, Florida, US

Associate’S Of Applied Science - Database Technology, Information Technology/Database Technology

Master Certificate In Business Analysis, Business Analysis And Project Management

Business/Corporate Communications

High School Diploma And Certification In Vision Assisting, Academy Of Health Professions