Kendra Klucs Email & Phone Number

South Yarra, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Working as part of their Events and Operations teams. Good Group Hospitality is one of the leading hospitality companies in New Zealand. Several years ago, they opened their first venue in Australia. Brands include White + Wong’s and Botswana Butchery. - Collaborated with cross-functional teams to develop and execute impactful promotional strategies.- Managed a diverse team across Melbourne and Sydney comprising venue managers and head office staff.- Aligned operational processes with organizational objectives through the implementation and standardization of procedures.- Tools used: Tanda, Deputy, Bepoz, Canva, Triple Seat, Sevenrooms, Asana, Adobe Suite, Microsoft Suite

Melbourne, Victoria, Australia

Worked as part of the operations team to improve and solidify the performance of current venues while opening an additional two in Melbourne. - Assisted with a new venue concept, pricing strategy, and venue launch- Managed the opening of two unique Melbourne venues in 2 months (Wong Baby and White & Wong’s Chadstone).- Managed new talent acquisition, recruitment, and training processes for venue and head office staff.- Monitored and analyzed operational performance to identify areas of improvement, cost savings, and revenue growth opportunities in line with the business's strategic plan.- Tools used: Tanda, Deputy, Bepoz, Canva

Worked as part of the Events team delivering high-end customer service in planning venue private dinners and events. - Implemented an event management software (TripleSeat) to streamline event inquiries and execution across 5 Australian venues. - Identify opportunities to upsell clients on food and beverage packages and provide recommendations according to customer needs.- Implemented the process of in-venue post-event evaluation reports resulting in quick valuable insights and recommendations for future events.- Tools used: Triple Seat, Sevenrooms

Melbourne, Victoria, Australia

Worked as part of the project management team quoting and delivering high-end commercial office fitouts and refurbishments. - Managed client relationships and engaged with key stakeholders, both externally and internally.- Collaborated with cross-functional teams to deliver tailored office design solutions that align with our client's requirements and expectations.Tools used: CAT Projects, Sketchup, Asana, Adobe Suite, Microsoft Suite

Melbourne, Victoria, Australia

Worked as part of the project management team delivering high-end residential and commercial painting, rendering, repairs, and restoration services. - Development and implementation of general process improvements within the business such as a skills matrix, inventory tracking system, and HR processes- Assisted the senior team in planning, documentation, implementation, and overall management of projects.- Managed several working at heights from repair works at night at Melbourne Central to replacement of steel works on apartment buildings.- Assisted with color consultations and recommendations for residential and commercial clients- Tools used: Slack, Asana, Adobe Suite, Microsoft Suite

Melbourne, Australia

Worked as part of the project management asset auditing team. Prompcorp is a Service based company focussing on Asset Management, trades & Maintenance, Hospitality services and Advisory & consultancy in the construction industry.- Managed refurbishments of up to $500K – mainly school canteens and office fitouts. - Assisted with the development and launch of a project management framework within the construction department based on the PMBOK project management guidelines.- Assisted the asset management team with site inspections and equipment tagging. - Tools used: Survey Monkey, Asana, Adobe Suite, Microsoft Suite

Melbourne, Australia

Rhenen, The Netherlands

Frankfurt Am Main Area, Germany

This was my final internship before graduating. While working at the Hilton Supply Management (HSM) department I wrote my bachelor's thesis: How to implement internal communication while driving organizational change.

Breda & Rhenen

Canberra, Australia

I managed a select group of clients interested in utilizing AIS facilities. My role encompassed end-to-end management, from initial inquiry to invoicing, and strategic planning to optimize their experience with us offering personalized customer service. This also included the handling of on-site troubleshooting.

Ginneken, Breda, The Netherlands

Rhenen

Bachelor Of Applied Science - Basc, Business Administration And Management, General, 8.5

Activities and Societies: Member of student association T'Kag

Hbo, International Business And Management

Activities and Societies: Tc de Uithof

Havo; Havo