Kendralee Beane Email & Phone Number

Boston, Ma, Us

Manage Customer Experience TeamTechnical Account Manager for key accounts Technical advisor for Customer Success

North End, Boston

Dispatch is the only software platform to help enterprises successfully unlock the potential of flexible service provider networks to provide world-class customer experiences. We make it easy by centralizing all service interactions onto one platform to give modern enterprises real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers. Dispatch is part of the Vista Equity Partners portfolio of software companies in the Endeavor Fund.Manage technical configurations and integrations for enterprise accounts across verticals, work with clients and 3rd party entities to ensure data integrity Work with Strategic Account Manager to identify potential areas for improved integration and use of related modules, as well as potential for expanding within the client organization Advise on core API and Connect capabilities, assist clients in implementing additional or new data hook configurationsManage post-implementation custom services for functional and configuration changes, conduct business requirements analysis, write statement of work and manage through sign off Complete non-engineering custom configuration modifications Act as high level technical resource for support, conduct in-depth analysis on issues, escalate to product and DevOps, and advise support and clients of resolutionDevelop and maintain internal and client facing configuration documentationMaintain extensive product knowledge and advise clients on best options for new functionality, as it becomes available Daily use of: Postman, Periscope, Python, MS Visio Studio, AWS (Lambda, S3, Cloudwatch, Athena), GitHub, Mandrill/Mail Chimp, Loggly

Provide high level analysis for custom modifications, and SQL report requestsWork with core development teams to ensure product continuityDevelop technical specificationsEnsure billable monthly and quarterly quotas are metSchedule Professional Service developers to ensure on time delivery of codeRun data utilities and test modifications Write SQL Reports on an as needed basisTroubleshoot SQL Report and code issuesUpdate client knowledgebase documentation and provide end user documentation as needed

Manage up to ten client projects concurrently from initiation to closing, monitoring resource availability, schedule and risks to meet on-time, on-budget goals Develop implementation project plan and determine scope, schedule and responsibilities of client resources and Tyler resourcesSchedule Tyler resources including, Implementation Consultants, Conversions and TylerFormsCommunicate project status on a regular basis with clients and Tyler management, resolving issues as they arise Manage team of Implementation Consultants, ensure staff is trained on latest software release to maximize performance, manage schedule to meet monthly revenue goals. Adhere to PMI Project Management standards Provide high level consulting on work management, asset management and inventory softwareProvide instruction to end users based on client processing needs

Provide As-Is/To-Be consulting services to clients on various Munis software, principally Financial, Job Costing, and Asset Management modulesProvide conversion analysis services for clients converting legacy data Provide instruction to end users based on client processing needsTrain users on data entry, system administration, user security, and user permissions.Assist clients in troubleshooting items and working with support staff to resolve any issuesCreate documentation as needed for clients or internal resourcesLearn new modules and stay current with product enhancements