Kendra Lomack Email and Phone Number

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Home Improvement Retail

Global Operations Customer Service - Contract ended - COVID

Arrow Electronics- (Contractor Vsoft Consulting) March 5th, 2018 – Contract ended Sept. 2018 Product Asset ManagerPlan and pipeline inventory for high complex customer demand—high dollar value and/or large part count. Managed 15 million dollars in inventory, top suppliers such as Finisar, Toshiba, Kingston, Virtium. Responsible for approximately 80 suppliers.Prepare both Arrow generated, and customer supplied forecast uploads to Oracle inventory procurement system. Managed exceptions generated from the Demantra demand system. Resolve any upload and/or output issues from Oracle.Review Oracle parameters and make recommendations/changes to ensure achievement of company inventory goals. Manage Oracle where applicable to assure best forecast input. Manage the more complex suppliers insure both adequate supply and maximum turns. Manage excess inventory including concentration on slow moving and/or sludge through the stock rotation process. Manage price files for substantial suppliers as noted Finisar, Kingston, Toshiba and others.Responsible for fulfilling purchase orders and managing backlog.Expedite factory purchase orders to meet customer open order demands.Match open orders to customer backlog and make requested schedule changes.Procured but not limited to memory, optical communications, storage.•

Staples Advantage (Formerly Corporate Express). Started with the company in 1993, promoted and relocated throughout my tenure with responsibility and title changes, promotions and consolidation alignment throughout the 23 years of opportunity. Contact Center Operations Manager Jul, 2006 to Jan. 2016 (10 years) •Promoted and relocated from GA. to CO. in 2006 to startup and manage the centralized call center supporting Customer Service Operations for the entire US.• Responsible for the Customer Service Organization and cross functional success of the largest (500 seat) contact center in the NA Contract Customer Service network.• Successfully led merger activities of the requisite Corporate Express organization into Staples, responsible for many project management assignments and change management. • Quickly integrated the acquired unit to become an integral part of Staples customer service network post-merger activities. • Drove performance by linking business units objectives to company goals and values, consistently communicated a shared vision to energize and empower staff. • Facilitated classroom training on systems and curriculum for associates recruited. • Managed several complex projects resulting in three corporate wide awards. • Aligned processes and procedures across two large and complex order management platforms.• Managed services to complex accounts with thorough process documentation and training.• Balanced managing 16 Team Managers along with 250 front line associates while ensuring associate engagement and policy enforcement. • Managed remote sights and kept synergies and consistencies amongst teams, remained cognoscente of our virtual managed teams. • Implemented the W@H program for associates and managers allowing our benefit of working with the company while in good standing, additionally provided training for the managers to manage remote associates while keeping engagement high.

• Member of Executive Management Team, direct report to Divisional President. • Responsible for P& L, budget planning and recruiting for the Customer Care organization within the Georgia / Alabama / Tennessee distribution centers. • Established objectives; developed budgets; controlled costs; and maximized use of assets. • Managed budgeted operational expense objective below the planned budget consistently for 2004 / 2005 budget period. • Reduced expenses from over the best practice objective of 1.3% of sales to below 1% of sales in 2005.• Served as the divisional project owner for implementation of Salesforce.com workflow management / CRM tool utilization and strategies. • Consistently #1 in E-business throughput in the United States for 2004 and 2005 in the Georgia Division.SPECIALTIES:Startup / Turnarounds / M&A / P & L / Crisis - Change Management / ISO 9001 / Labor Relations / Process Improvement & Development / Consolidation / Account Implementation /Strong Sales Partnerships / Ecommerce / Quality / Call Centers / Multisite / Joint Ventures / Large Complex Customers

Responsible for hiring and staffing the Customer Service department.Full responsibility for call response time and call quality to the incoming customer calls. SPECIALTIES:Startup / Turnarounds / M&A / P & L / Crisis Management / ISO 9000 / Labor Relations / Process Improvement & Development / Consolidation / Account Implementation /Sales Partnerships / Ecommerce / Quality / Call Centers / Multisite / Joint Ventures.

(Promoted and relocated) Responsible for hiring and staffing the Customer Service department.Full responsibility for call response time and call quality to the incoming customer calls. New start up branch location, responsibilities also included writing processes and procedures, facilities as well as sales support implementation. SPECIALTIES:Startup / Turnarounds / M&A / P & L / Crisis Management / ISO 9000 / Labor Relations / Process Improvement & Development / Consolidation / Account Implementation /Sales Partnerships / Ecommerce / Quality / Call Centers / Multisite / Joint Ventures.