• Trained and certified in Forbes Five Star and AAA Five Diamond customer service standards• Merchandised for a 2,200 sq. ft. pro shop and a 1,000 sq. ft. pro shop that are awarded AGM Top 100 Best Golf Shops • Created attractive visual displays and presentations of groups utilizing store props and fixtures • Calculated OTB plan for 2014 year by analyzing previous sales reports and forecast trends for a $700,000 budget• Participated in buying appointments for Spring 2014 line and tradeshows to gain knowledge of vendors and products

• Created and implemented new customer experience strategies improving store standards and sales• Recruited, hired, developed and retained top management and sales talent for the store• Improved sales management to be number 6 in the region with a 22 percent sales increase from the previous year• Achieved store shrink goals and maintained all operational standards to secure the assets of the store• Managed sales associates and sales floor in an efficient manner to allow the store to perform at highest level

• Analyzed sales trends and upcoming events to develop weekly schedules to optimize use of allotted payroll budget• Participated in weekly management meetings discussing successes and needs of improvement• Attended district conferences to learn new company strategies and translated strategies to a store level