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Operations Manager • Mechanical Engineer • Program Manager• An influential, innovative Operations Manager with 5+ years of experience at high growth tech companies and startups delivering record breaking growth & profitability through exceptional leadership, innovative strategy, and an endearingly competitive nature to succeed. • Extroverted Engineer. Establish strong cross-functional relationships to bridge communication gaps and use data to advocate for business needs uniting all stakeholders.• Culture-focused people leader. Build strong leaders by investing in team training and development. Believe in transparency and connecting the ‘why’ in daily work and career aspirations.
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Technical Account Manager, Corporate TravelHopper Mar 2023 - PresentMontreal, Qc, Ca -
District Manager - Rockies, Global OperationsLyft Nov 2019 - Nov 2022San Francisco, Ca, UsBrought in to build and scale regional programs and optimize processes aimed at revenue acceleration and driver acquisition & retention. Directly oversaw the success and growth of 3 business lines within the Rockies region: Customer Support, FlexDrive (Lyft’s rental car entity), and Vehicle Services. • Leveraged data to identify and lead multi-market initiatives - including spearheading the initiative to perform a major fleet repair at vehicle service centers that will bring in $1M in revenue per site and decrease fleet downtime by 82%.• Launched and scaled Lyft’s first 200 electric vehicle fleet - which included conducting user research studies and performing heavy data analysis to define product specs, launch local initiatives, and create scalable fleet processes. Efforts that have launched EV’s in 4 additional markets and have become the building blocks toward achieving Lyft’s Mission of being fully electric by 2030.• Lead team of 30+ unified under a ‘one team’ mentality to not only deliver on OKR’s, but to become a model market for process and customer excellence, a verified pilot market for all driver initiatives, and become the first market to reach $1M in vehicle service revenue post COVID re-launch - all while increasing employee engagement scores by 40%. -
Lead Operations EngineerOmni Rentals Apr 2018 - Nov 2019San Francisco, California, UsRecruited for full-cycle design and construction of warehouse and storefront infrastructures across 3 major markets. This included contract management, regulatory compliance & permitting (OSHA, Fire Codes, City Ordinances). Restructured product storage to maximize density, safety, and operational efficiency for the movement of high transfer items both in and out of the warehouse. • Built reporting dashboards for executives and warehouse associates highlighting both real-time and historical trends. Quality Assurance reports indicated training gaps, storage flaws, and vendor opportunities; snowboards yielded a user rental rate increase of 10% with improved customer satisfaction scores due to partnerships and improved storage and handling procedures. • Project Manager for multi-warehouse consolidation without operational downtime or product liquidation (60,000 item transfer) -
Operations ManagerYerdle Recommerce Feb 2017 - Apr 2018Oakland, California, UsBrought on to scale operations from one Brand Partner to 4 in under a year. Prioritized unit cost optimization, data analysis & reporting, and process optimization to execute 5x the amount of throughput.• Maintained all aspects of Inbound Supply Chain, including labor forecasting, budgeting, KPI’s, and process management. Managed team of 20+ associates facilitating inventory throughput, photography, and quality assurance.• Project manager for in-house inventory management software, including quality assurance and efficient photography editing & content allocation. -
Professional FreelancerBluecrew Nov 2016 - Feb 2017Chicago, Illinois, Us -
Mechanical EngineerTallgrass Energy Partners Jan 2013 - Nov 2016Lakewood, Co, UsJoined the Measurement Department as the lead project manager for designing and maintaining 50+ natural gas measurement stations across the country. Liaison between engineering and field technicians – facilitating training, troubleshooting support, and field auditing. • Designed 3 company-wide database application tools [VBScript, SQL, & Oracle] used for field audits, station design, and equipment QA.• Principal measurement engineer for a $70MM system reversal project that broke even in 15 days.
Kendra Mcfadden Skills
Kendra Mcfadden Education Details
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Colorado School Of MinesMechanical Engineering; Biology And Life Sciences -
Highlands Ranch High School
Frequently Asked Questions about Kendra Mcfadden
What company does Kendra Mcfadden work for?
Kendra Mcfadden works for Hopper
What is Kendra Mcfadden's role at the current company?
Kendra Mcfadden's current role is Strategy & Operations | Ex-Lyft.
What is Kendra Mcfadden's email address?
Kendra Mcfadden's email address is ke****@****ast.net
What is Kendra Mcfadden's direct phone number?
Kendra Mcfadden's direct phone number is +130390*****
What schools did Kendra Mcfadden attend?
Kendra Mcfadden attended Colorado School Of Mines, Highlands Ranch High School.
What skills is Kendra Mcfadden known for?
Kendra Mcfadden has skills like Engineering, Microsoft Office, Solidworks, Microsoft Excel, Autocad, Powerpoint, Technical Writing, Data Analysis, Troubleshooting, Management, Matlab, Visual Basic For Applications.
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