Member of the Technology & Platform Services Team responsible for leading many IT and application deployment projects. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders while Support, configure, and enhance ITSM COTS application (Cherwell)Created Kanban board to support workload Implemented Agile Methodology and coached team to high capacityProvided application training/tech document… Show more Member of the Technology & Platform Services Team responsible for leading many IT and application deployment projects. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders while Support, configure, and enhance ITSM COTS application (Cherwell)Created Kanban board to support workload Implemented Agile Methodology and coached team to high capacityProvided application training/tech document creationIn-house expert on best practices in the configuration and implementation of CSMDesigning and deploying Cherwell configurationsValidating customer requirements were configured accordinglyLiaise with project stakeholders on an ongoing basisSet and continually manage project expectations with team members and other stakeholdersPlan and track project timelines and milestones using appropriate Agile toolsRemove hurdles for team, analyze results, and troubleshoot problem areasConduct customer meetings for requirements elicitation of requirements and creation of wireframesConduct project retrospectives and create recommendations reports to identify efficienciesDraft and submit budget proposals, and recommend subsequent budget changes Where required, negotiate with other department managers for the acquisition of required personnel from within the companyIdentify and manage project dependencies and critical pathDevelop and deliver progress reports, proposals, requirements documentation, and presentationsProactively manage changes in project scope, budget or timeline, identify potential crises, and devise contingency plansCoach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned workBuild, develop, and grow any business relationships vital to the success of the projectCreated and managed SharePoint Project sites using the web parts for project summary tasks, document library and timeline Show less

Member of the IT Project Management Office reporting to the Program Manger responsible for leading a number of application deployment projects. Direct, plan, organize and oversee the tasks of application deployment projectPrepare and manage resource and change management plansWork closely with the Corporate Communications Group to establish and manage communication plansDevelop and manage through the life of the project a detailed schedule, actions, risk register, decision… Show more Member of the IT Project Management Office reporting to the Program Manger responsible for leading a number of application deployment projects. Direct, plan, organize and oversee the tasks of application deployment projectPrepare and manage resource and change management plansWork closely with the Corporate Communications Group to establish and manage communication plansDevelop and manage through the life of the project a detailed schedule, actions, risk register, decision registerChair project team and cross functional discussions, track and send meeting minutesDetailed analysis and budget planning including burn rate, accruals and managing capitalized resourcing Assist with the acquisition of new team resourcesPrepare and present regular status reports to the PMO, project sponsors and stakeholdersChair the project steering committee meetings providing updates to the executive stakeholders on a regular basis Effectively present project updates, status, issues to senior executives within the business.Coordinate activities with other project teams as necessary this includes QA, Architecture, dba, support and financeMaintain effective vendor relationshipsAct as the primary contact with the vendor through the implementation phase of this projectLead negotiations with vendors when requiredProvide direction and coaching to team membersDeal and communicate effectively with all project stakeholders and sponsors on all levels Show less

Manage the day-to-day operations of the development and integration teams located in Dublin. Manage the execution of project plans and software releases to clients. Manage scope, define milestones, facilitate strong requirements gathering, and detailed monitoring/tracking of the performance of projectsRequirements analysis and documentation Gap analysis, process modeling, user story documentationTesting support, including test plan preparation and ensuring features meet user acceptance… Show more Manage the day-to-day operations of the development and integration teams located in Dublin. Manage the execution of project plans and software releases to clients. Manage scope, define milestones, facilitate strong requirements gathering, and detailed monitoring/tracking of the performance of projectsRequirements analysis and documentation Gap analysis, process modeling, user story documentationTesting support, including test plan preparation and ensuring features meet user acceptance criteriaDeliver product demosWork with internal and external clients to define and refine business requirementsReview and QA of content that is delivered by the product development teamSupported the Agile process including story definition and implementation, sprint creation, effort estimates, resourcing and release management.Issue triage and management to effectively correct issues within defined timelinesCreate regular status reports that clearly outline the current project status, risks, mitigations with the purpose of consumption across a varied range of stakeholdersCreate test plans and test scenarios for clientsDefine project scope working with all cross functional stakeholders using various methodologies (Agile/Waterfall hybrid)Collaboratively build clear, concise, non-ambiguous business requirements that effectively meet the business needs of the clientManage all aspects of the project (budget, schedule, scope, developers, analysts, reporting, client relationship, tracking project metrics), throughout the full project cycle.Lead the initiative to improve process and increase efficiency in the areas of resource utilization, metrics improvement, and effective project gating. Ensure successful planning and sequencing of activities based on unique organizational processes; Effective management of unplanned scenarios (impact, risk register, mitigation) Formulate statements of issues/risks including causation, mitigation and recommendations for resolution Show less

Outstanding client relationship (Canadian Federal Government) management skills; expert at uncovering business pain points and effectively negotiating with stakeholders at all levels to address them.RFP, vendor selection, contract management, experienceProvide accurate estimates for new work, timelines, and deliverables to the client’s satisfaction.Manage all aspects of the project (budget, schedule, scope, developers, analysts, reporting, client relationship, tracking project… Show more Outstanding client relationship (Canadian Federal Government) management skills; expert at uncovering business pain points and effectively negotiating with stakeholders at all levels to address them.RFP, vendor selection, contract management, experienceProvide accurate estimates for new work, timelines, and deliverables to the client’s satisfaction.Manage all aspects of the project (budget, schedule, scope, developers, analysts, reporting, client relationship, tracking project metrics), throughout the full project cycle.Lead the initiative to improve process and increase efficiency in the areas of resource utilization, metrics improvement, and effective project gating. Ensure successful planning and sequencing of activities based on unique organizational processes; effective management of unplanned scenarios (impact, risk, mitigation)Interact with cross-functional team members, client representatives clearly and effectively.Interact with other Project Managers within other functional area to coordinate the scope, schedule, requirements and resourcing requirementsTeam Leader for the Development & Analyst teamsFormulate statements of issues/risks including causation, mitigation and recommendations for resolution;Clearly define and document the objectives for the project for both the development and analyst teams, this includes the WBS, schedule and resourcingDetermine budgetary requirements, the composition, roles and responsibilities and terms of reference for the teamReport progress of the project on an ongoing basis and at scheduled points in the life cycle using Project or ExcelFacilitate meetings with stakeholders and other project managersParticipate in risk reduction and corrective action on project risksParticipate in active resourcing for project including resume reviews, interviews as well as on-boarding activitiesPrepare plans, charts, tables and diagrams to assist in analyzing project status, risk assessment and resourcing requirements Show less

My role was that of technical project manager across 4 diverse verticals within CSDC. Decision Academic, Grants, FOIA (Privasoft) and PAL5 Mobile. Defined and initiated projects, overall project plans, project budget and dependencies Managed scope, defined milestones, facilitated strong requirements gathering, end-to-end schedules, and monitored/tracked performance of projects Managed resource allocations to concurrent projects in conjunction with Dev/QA managersMitigated project… Show more My role was that of technical project manager across 4 diverse verticals within CSDC. Decision Academic, Grants, FOIA (Privasoft) and PAL5 Mobile. Defined and initiated projects, overall project plans, project budget and dependencies Managed scope, defined milestones, facilitated strong requirements gathering, end-to-end schedules, and monitored/tracked performance of projects Managed resource allocations to concurrent projects in conjunction with Dev/QA managersMitigated project risks based on competing business priorities and committed milestones utilizing a detailed risk log and risk mitigation planManaged the change management process and subsequent action items through a decision logDetermined acceptable quality levels through defect triage and a task oriented (WBS) project planMaintained continuous alignment of project scope within strategic business objectives, and made recommendations to modify the project to enhance effectiveness toward the business result or strategic intent.Presented weekly dashboard reports including key metrics for each of the concurrent projects to stakeholders and upper managementResponsible and accountable for the coordinated management of multiple related projects directed toward strategic business and organizational objectives.Built credibility, established rapport, and maintained strong communication with stakeholders at multiple levelsStreamlined development specification reviews – more collaborative approach, initiated the creation of use cases by the Product and Implementation ManagersRequirements Management identifying, eliciting, documenting, analyzing, tracking, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholdersInitiated a lunch and learn sessions as part of post-launch activitiesCompiled all necessary, fact based information to make the best decisions while ensuring that all stakeholders are adequately represented Show less

Responsible for the allocation and tracking of assignments and driving them to completion.Provided training to all employees across functional groups on the creative services process and Marketing Central processEvaluated creative requests from clients to ensure that all supporting information is included, increasing efficiencyManaged the resources of the designers, web developers, and copy writers to ensure that objectives are met within the defined timelinesWork closely with… Show more Responsible for the allocation and tracking of assignments and driving them to completion.Provided training to all employees across functional groups on the creative services process and Marketing Central processEvaluated creative requests from clients to ensure that all supporting information is included, increasing efficiencyManaged the resources of the designers, web developers, and copy writers to ensure that objectives are met within the defined timelinesWork closely with cross-functional, global clients to create work-back plans to facilitate the successful release of software to the marketCreate and drive to realistic and obtainable timelines, while mitigating risks and adapting to changing requirementsWork continuously with the clients and creative team to streamline the marketing materials process Chair the daily Creative Services status meetings to define a clear set of objectives and resolve key issuesDetermine if marketing deliverables are scaled appropriately for each required for product launch Develop strong collaborative relationships with key clients to deliver reliable, on-time marketing collateralClarified the previous creative process for clients to ensure that they effectively utilize the defined process and understand the importance of determining requirementsOn a tactical basis I worked to quickly understand requirements for multiple, simultaneous cross business unit launches My tasks and responsibilities include: scoping, planning and estimating, scheduling and progress tracking, resource planning, task assignments, weekly project status reporting, scope control and change managementApplied technical, theoretical and managerial skills to satisfy project requirements, while building positive professional relationships with clients and associates Coordinated global creative services projects of varying complexity to achieve the defined objectives of scope, quality and time. Show less

Quickly learnt and understood the overall product vision and aligned multiple feature area priorities to it Contributed to the overall product strategy with cross functional team members and clientsDefined the key scenarios and requirements for multiple feature areas Created and implemented accurate plans for multiple feature areas/projects, maintaining the team schedule and commitments Created and implemented a risk management plan and risk register for multiple feature areas… Show more Quickly learnt and understood the overall product vision and aligned multiple feature area priorities to it Contributed to the overall product strategy with cross functional team members and clientsDefined the key scenarios and requirements for multiple feature areas Created and implemented accurate plans for multiple feature areas/projects, maintaining the team schedule and commitments Created and implemented a risk management plan and risk register for multiple feature areas Worked with the development team to remove obstacles and work toward consensusProvided compelling arguments and supporting presentations to counter skepticism or resistance about the feature areas and project Created open and effective communication channels that help align multiple feature area\project teams across functions and regionsAccountable for the output of the team, balancing the workload on the team such that it is best able to meet its deliverablesEffectively utilize Team Foundation Server and SharePointExcellent internal/external communication skillsInvolved in all aspects of project management through a project's life cycle, from initial scoping, planning and analysis, through design and development, QA, and to the final delivery of the project to the customerAssisted in the creation of functional specifications for the business needs, prioritize the requirements, plan for delivering the project in a timely manner with available resources without compromising on quality, design, configuration and overall delivery of the project Other ongoing tasks would also include ensuring communications are seamless, escalations, risks and issues are well managed; interact with senior management for presentations as required.Responsible for solving medium to high complexity issues, and communicating problem resolution and additional information to all stakeholders Show less

Planned and implemented the Bronze service level of the recommendations defined in the applicable business case. Successfully developed effective templates, supporting docs and test processes to manage the internal software test process. Focused on the definition of test strategies, test plans, RACI charts, activities, tools, processes and procedures for the department. Mapped the process to CMMI standardsDeliverables Provided:• Project quality tracking metrics • Entry and Exit… Show more Planned and implemented the Bronze service level of the recommendations defined in the applicable business case. Successfully developed effective templates, supporting docs and test processes to manage the internal software test process. Focused on the definition of test strategies, test plans, RACI charts, activities, tools, processes and procedures for the department. Mapped the process to CMMI standardsDeliverables Provided:• Project quality tracking metrics • Entry and Exit criteria • Project summary report (i.e. project progress, deviation and improvement) • Test templates • Visio diagram of process• Test responsibility matrix • Test summary progress report • Project Charter • Communication plan • Work Breakdown Structure (WBS) • PowerPoint presentation slide deck • Presentations to the Upper Management – including all functional managers and COO Show less

• Responsible for developing a high performance project team• Established the project Contract and metrics, and developed the initial Project Plans. • Lead Project Team Meetings to ensure the project is on-track, that all team members are aware of current and upcoming deadlines, and identifies and addresses any emerging issues. • Effectively manage project outputs including customer requirements and product design requirements.• Ensure that all team members are involved in key… Show more • Responsible for developing a high performance project team• Established the project Contract and metrics, and developed the initial Project Plans. • Lead Project Team Meetings to ensure the project is on-track, that all team members are aware of current and upcoming deadlines, and identifies and addresses any emerging issues. • Effectively manage project outputs including customer requirements and product design requirements.• Ensure that all team members are involved in key decisions and buy-in to the decision going forward.• Develop trust and transparency within the team in order to optimize team functioning, and facilitate the surfacing of issues. • Work with upper management team to establish the key performance indicators for the project.• Ensure that the upper management team is made aware of all significant issues that affect the timelines of the project, resource requirements or product specification (within certain tolerances).• Manage the performance of the project team and its members toward team objectives for the project.• Conduct project review (lessons learned) in order to improve the effectiveness of the project team and the efficiency of product development with a focus on early identification of critical success criteria. • Responsible for managing the overall coordination, status reporting, and schedule adherence of project efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements. • Develop and execute plans that incorporate time, cost, scope, quality, communications, risk, human resources, procurement, and integration. • Develop and utilize proper project management protocols and best practices. Show less

• Team Lead responsible for the management of a range of team sizes over seven years with Corel. • Proven track record in identifying problems and developing innovative solutions. • Effective project management from conception of a project to successful release. • Contributed to the development of a QA testing team that is an efficient and motivated group which works closely with the Program Managers/Development Managers to ensure a solid teamwork approach for the entire software… Show more • Team Lead responsible for the management of a range of team sizes over seven years with Corel. • Proven track record in identifying problems and developing innovative solutions. • Effective project management from conception of a project to successful release. • Contributed to the development of a QA testing team that is an efficient and motivated group which works closely with the Program Managers/Development Managers to ensure a solid teamwork approach for the entire software life cycle. • Established ability to sustain appropriate resource levels for all projects and maintain the appropriate direction for the testing team during various phases of the software cycle. • Managed Offshore QA team for two software releases.• Provided test estimates and maintain testing schedules. • Developed test strategies, test cases, test procedures; and create test data sets under both highly structured and ad-hoc development environments. Use automation and other testing tools, as appropriate. • Identify, research, report, track and verify software defects proactively and comprehensively. Participate in root-cause analysis of defects • Measure software complexity, size, stability, and quality; compute and analyze metrics to identify trends, test coverage, cause-and-effect relationships, etc. • Adopted a rigorous, quantitative approach to measuring and delivering software quality.• Ability to multitask, manage concurrent global project efforts, and work under pressure with minimal supervision in a team environment. Show less