Kendra Siebert Email & Phone Number

Barrie, On, Ca

Barrie, Ontario, Canada

Greeted and interacted with customers in a friendly and welcoming mannerCommunicated effectively with colleagues to coordinate table assignments and customer needsEffectively listened to, understood, and clarified guest concerns and issuesManaged special requests and dietary restrictions, communicating them to the kitchen staffTrained new staff on restaurant procedures, menu items, and customer service standards

Barrie, Ontario, Canada

Answered inbound calls to the Bookings Department, answering questions and redirecting calls where possible Booked showings, including confirmations with clients, showing agents and sales partners , and sending showing feedback to clientsMaintained the highest level of customer service by greeting all visitors to the Client Experience Centre Emailed/texted clients and agents with showing confirmations as needed

Barrie, Ontario, Canada

Warmly greet guests, anticipate needs, and remained available throughout the dining experiencePerformed serving, cleaning, and stocking duties to facilitate customer serviceSolidified experience to complete work accurately in high-volume and time-constraining situationsWorked in a team unit to offer the best possible dining experienceUsed knowledge of menus to offer suggestions and upsell guests

Lake Of Bays, Ontario, Canada

Worked with each client individually to determine and finalize their personal event needs such as room set-up, catering, housekeeping, parking, audio & visual, dietary restrictions, accessibility issues, and all other special requests. Organized, set up, and executed numerous large-scale events, parties and activities for guestsSynchronized all necessary departments to ensure all set ups and activities were executed in a timely manner.Managed and coordinated the front of house staff to execute lunch & dinner service as well as a variety of large events & Galas Worked with kitchen staff to create menus and serve multi-course dinners & banquetsGenerated additional revenue from events by up-selling clients on additional servicesFollowed up with clients after events to ensure quality of serviceOversaw the billing and processing of paymentsDelivered exceptional personal service to all members and guests

Education record

Tourism - Travel Services

Activities and Societies: TICO Certification