Kendra Smith Email & Phone Number

Springfield, MO, US

• Expertly manages all stages of the implementation lifecycle, including presales, configuration planning, and delivering comprehensive end-user training sessions
• Maintains attention to detail in product setup and configuration, leveraging creative problem-solving skills
• Actively develops and refines technical documentation for business processes, providing clear and comprehensive explanations for internal resources and external customers
• Engages in frequent client interactions through online meetings and phone communication, and CRM system (NetSuite) ensuring seamless project progression and client satisfaction
• Upgrades customer environments by managing server moves, SQL version upgrades, and multi-year software transitions, ensuring minimal downtime and seamless integration
• Creates training documentation to instruct user and public training classes on software functionality to enhance user understanding and adoption

Houston, Texas, US

• Diagnosed and resolved technical and hardware issues for healthcare credentialing software across SaaS, hosted, and on-premises clients
• Conducted website upgrades, database script runs, and developed SQL scripts to address data issues
• Provided support via CRM ticketing system (Salesforce), as well as phone and email channels
• Developed training materials to facilitate onboarding and training for new hires

• Provided professional customer service to hundreds of taxpayers a month by delivering education and guidance involving all Kansas business and individual tax types to customers by phone, email, fax, and in person
• Reviewed and analyzed information submitted to produce complete resolution of customer concerns
• Accurately prepared payments and documents for processing
• Displayed excellent time management by handling 20-25 calls a day and following up on multiple customer accounts

• Consulted with customers by email and telephone to provide information, answer questions and handle complaints regarding Kansas business and individual income taxes
• Investigated and followed up on customer problems by phone and email

Denton, TX, US

• Researched and formed conservation paperwork for dozens of public sculptures throughout campus and created, processed, and archived artwork loan agreements
• Produced, filmed, and edited grant proposal video that received full funding from the Texas Commission on the Arts
• Headed yearlong project of photographing and editing hundreds of pieces of artwork and artifacts for online archives
• Assisted with event space and artwork setup and preparation, administering visitor interaction, supervised undergraduate workers and other necessary tasks at gallery-hosted special events

Denton, TX, US

• Served as a teaching assistant for introductory art courses Design 1, Design 2, and instructor or record for Introduction to Photography
• Prepared classroom, supervised studio time, and planned, organized, and delivered project demonstrations and critiques for an average of 20 students per semester
• Engaged students in art principles, concepts, theory, terminology, and problem-solving techniques to foster effective art making practices
• Encouraged individual creative expression to cultivate artistic understanding, exercise, and abilities

Denton, TX, US

Graduate Teaching Assistant for core class Design II in spring 2017 and Design I in fall 2017

Master’S Degree, Master Of Fine Arts

Bachelor’S Degree, Bachelor Of Fine Arts, Minor In Business