Kendra Smith Email & Phone Number

Springfield, Mo, Us

• Expertly manages all stages of the implementation lifecycle, including presales, configuration planning, and delivering comprehensive end-user training sessions• Maintains attention to detail in product setup and configuration, leveraging creative problem-solving skills• Actively develops and refines technical documentation for business processes, providing clear and comprehensive explanations for internal resources and external customers• Engages in frequent client interactions through online meetings and phone communication, and CRM system (NetSuite) ensuring seamless project progression and client satisfaction• Upgrades customer environments by managing server moves, SQL version upgrades, and multi-year software transitions, ensuring minimal downtime and seamless integration• Creates training documentation to instruct user and public training classes on software functionality to enhance user understanding and adoption

Houston, Texas, Us

• Diagnosed and resolved technical and hardware issues for healthcare credentialing software across SaaS, hosted, and on-premises clients• Conducted website upgrades, database script runs, and developed SQL scripts to address data issues• Provided support via CRM ticketing system (Salesforce), as well as phone and email channels• Developed training materials to facilitate onboarding and training for new hires

• Provided professional customer service to hundreds of taxpayers a month by delivering education and guidance involving all Kansas business and individual tax types to customers by phone, email, fax, and in person• Reviewed and analyzed information submitted to produce complete resolution of customer concerns• Accurately prepared payments and documents for processing• Displayed excellent time management by handling 20-25 calls a day and following up on multiple customer accounts

• Consulted with customers by email and telephone to provide information, answer questions and handle complaints regarding Kansas business and individual income taxes• Investigated and followed up on customer problems by phone and email

Denton, Tx, Us

• Researched and formed conservation paperwork for dozens of public sculptures throughout campus and created, processed, and archived artwork loan agreements• Produced, filmed, and edited grant proposal video that received full funding from the Texas Commission on the Arts• Headed yearlong project of photographing and editing hundreds of pieces of artwork and artifacts for online archives• Assisted with event space and artwork setup and preparation, administering visitor interaction, supervised undergraduate workers and other necessary tasks at gallery-hosted special events

Denton, Tx, Us

• Served as a teaching assistant for introductory art courses Design 1, Design 2, and instructor or record for Introduction to Photography• Prepared classroom, supervised studio time, and planned, organized, and delivered project demonstrations and critiques for an average of 20 students per semester• Engaged students in art principles, concepts, theory, terminology, and problem-solving techniques to foster effective art making practices• Encouraged individual creative expression to cultivate artistic understanding, exercise, and abilities

Denton, Tx, Us

Graduate Teaching Assistant for core class Design II in spring 2017 and Design I in fall 2017

Master’S Degree, Master Of Fine Arts

Bachelor’S Degree, Bachelor Of Fine Arts, Minor In Business