Responsible for leading and providing support to a team of Tax Specialists in their responsibility of filing accurate and timely returns, provide coaching/development to specialist and delegating projects.

Tax Specialists maintain filings on a semi monthly, monthly and quarterly frequency and filed returns in a timely manner. Researched tax notices for any discrepancies in filings for clients. Tax specialists are responsible for monthly and quarterly audits to ensure client accounts reconciled and were filed accurately. Tax Specialists are responsible for learning multiple local and state agency guidelines and updating documentation accordingly.

Advance Technical Support specialists were responsible for trouble shooting all iPhone related calls in an in bound call center environment. Specialists assisted with trouble shooting network issues and iPhone issues. Specialists were responsible for learning all new phone changes and products. Specialists assisted with billing questions and changes.