Build strong relationships with residents in two supportive housing complexes and engage in residential support for 200+ tenantsManage four on-site Case Managers directly working with residents to assess their needs and provide support in housing, rental assistance, food insecurity, employment, counseling and other needsServe as Community Liaison to facilitate connection opportunities, development of campus activities and Social Wellness initiativesTrack grant expenditures, acquisition of program inventory, supplies and resources to ensure 100% compliance for campus programmingImprove logistical processes by introduction and implementation of Skedda room scheduling software to maximize facility usage and create sustainability in facilitation of program events and activitiesEnhance marketing and communication plans to strengthen program recruitment efforts by 50% through introduction and utilization of JotForm

Serve as operations lead for Precinct projects to include creation of operational policies, protocols and implementation of logistical plans for program delivery in community centersEstablish department synergies to ensure that staff are prepared to provide services safely and efficiently to address the needs of Precinct One constituentsIdentify gaps in service delivery and coordinate efforts with local organizations to create collaborative opportunities to address community needs accordingly

Advised Director of Youth Services on current educational trends and performance measures per Department of Education standardsStrengthened communication with local organizations and school districts to expand program opportunities in service delivery area

Army Reserve Child and Youth Services Led management team of six and oversight of 50+ specialists situated at Army Reserve facilities to include Guam, Hawaii, and Puerto Rico Generated timely and accurate submission of program deliverables to ensure the fulfillment of reporting requirements per directive of Army Reserve Senior Leadership

Training & Professional Development: Instrumental in the development of program plans to support developmentally appropriate goals and activities that foster positive growth in military affiliated children and youth as well as their parentsConduct on-site training and meetings prior to event execution to ensure staff’s solid understanding of best practices for content deliveryManage the development of curriculum products and confirm the evaluation and redesign as necessaryImplement methods for constructing lesson plans, training modules, webinars, and innovative educational workshops to provide the best educational experience for children and youthEnsure employees remain knowledgeable of current trends and serve as subject matter experts in the areas of child development, school support services, and youth development through the creation of a standard three-part comprehensive training pathway for all staff through the delivery of New Hire and Continuing Education training coursesDeliver weekly trainings to identify skill gaps in order to provide the most appropriate training needs based on employees’ current abilitiesUtilize various training delivery options to include but not limited to one-on-one sessions, group workshops, e-learning and self-guided instruction as well as in-person delivery taking into consideration the learning styles and experience of the employee to maximize training effortsImplement recruitment process of key employees and the selection of newly hired staff.Leadership & Management: Recognized the need for standardized team delivery practices to maximize program efforts and therefore created standard timelines, scripts and standard operating procedures; Manage a team of 30+ geographically dispersed Specialists situated at Army Reserve facilities nationwide to include Guam, Hawaii, and Puerto RicoMonitor the timely and accurate submission of program deliverables and fulfillment of identified reporting requirements

Leadership & Management: Assessed potential risks within each project/program process and strived to institute more suitable internal processes to improve program delivery; Create, manage and engage internal support teams by providing guidance on various educational projects; Evaluate the timely performance of staff projects and document the progress accordingly for submission to client via program reports; Ensure all programs are executed within established time periods and remain in compliance with the defined contract standards. Data Analysis: Instrumental in the development of standardized data collection procedures for School Support Services team to obtain youth demographics, regional school district information and school resources to assist in data analysis and delivery of relevant programming. Community Relations: Functioned as a subject matter expert, liaison, and intermediary between youth, parents, school administrators and Command officials in regards to school support services, academic related issues, and accessibility of identified services; Work collaboratively with schools, family support, child/youth programs to identify services for military families; Conduct in-service training presentations as requested school districts, parent liaisons and administrative personnel to increase the understanding of the military lifestyle and Army Reserve youth; Create working relationships with local, state, and regional community partners to develop and implement functional database of available support services and resources; Conduct briefings regarding CYSS services through participation in educational conferences, summits, local school administrative meetings, and Command based activities Training & Professional Development: Assist with the recruitment and identification of qualified candidates, implemented New Hire training content and staff on-boarding activities

Command Support: Serve as School Support Specialist for the 75th Training Division (Mission Command) and participate as an integral part of the Family Programs office in support of the Command mission; Provide oversight and coordination for CYSS activities including School Break Camps, school service initiatives and additional requested Command support for Army Reserve children and youth; Coordinate services for Division youth in Brigade locations to include Command-based youth camps, Family Day presentations, and event support per request by Family Programs Director and Command officials; Serve as Regional School Support Services team lead to coordinate activities for regional Youth Leadership Education and Development (YLEAD) Summits and Army Reserve Teen Panel (ARTP) in collaboration with Regional Community Outreach Specialist; Function as a subject matter expert, liaison, and intermediary between youth, parents, school administrators and Command officials in regards to school support services, academic related issues, and accessibility of identified services; Functioned as a member of the School Support Services Training Team in developing framework for New Hire training contentCommunity Relations: Conduct in-service training presentations for South Texas school districts, parent liaisons and administrative personnel to increase the understanding of the military lifestyle and Army Reserve youth; Establish working relationships with local state community partners to develop and implement functional database of available support services and resources; Conduct briefings regarding CYSS services through participation in educational conferences, summits, local school administrative meetings, and Command based activities; Serve as Houston POC of Operation Military Kids (OMK) state team to collaboratively identify and provide services to region AR youth Data Analysis: Develop and implement data collection procedures to obtain youth demographics

Program Management: Implemented agency youth programming models for students in Houston ISD therefore increasing participation in both the Summer Enrichment Academy serving 200 students and After-School Program serving 50 students from low income areas in Houston; Devised implementation process, organization of program scheduling and calendar events for youth programming in addition to creation and distribution of program manuals, newsletters, and brochures; Coordinate and plan fundraising efforts including volunteer recruitment, project planning, budget development for special events such as agency annual Harvest Festival and Back to School rally in support of Executive Director; Provide direct supervision to 30 full-time and part time employees as well as more than 20 volunteers within youth program dailyTraining & Professional Development: Develop procedures for hiring program staff to include assigning tasks, defining job expectations for staff positions and conducting employee evaluations as well as new hire orientations; Conduct in-house trainings for program staff upon hire to ensure proper implementation of program policies and proceduresCommunity Relations: Effectively served as community liaison to parents and students in Houston ISD and Fort Bend ISD school districts recruiting 200+ students and 25 professional staff for youth enrichment activities