As an Administrative Assistant at DaVita, my primary focus is ensuring patient care and safety. I prioritize all aspects of non-clinical patient support, including creating and managing patients' hemodialysis schedules, coordinating transportation, and handling facility maintenance requests. I am responsible for maintaining both physical and electronic patient charts, conducting monthly regulatory audits, and managing the inventory of pharmaceuticals and dialysis supplies. Additionally, I address various non-clinical patient needs to ensure a smooth and efficient experience, contributing to the overall quality of care provided at the facility.

As a Purchasing Assistant to the CEO of a computer hardware and accessories company, I was responsible for managing all aspects of current and future purchase orders with overseas vendors in China and Taiwan. My duties included drafting purchase orders, coordinating government contracts, arranging sea and air freight, processing vendor payments, and overseeing the purchasing and receiving of freight valued at over $1 million. I ensured seamless coordination throughout the entire manufacturing process, from order initiation to delivery, monitoring every step from door to door.

As a customer-focused professional, I fostered proactive communication with online clientele through various channels, including inbound and outbound phone calls, emails, live chats, and support tickets. I handled escalations efficiently, ensuring inquiries were directed to the right departments for prompt resolution. I collaborated closely with the shipping team to ensure the accuracy of online orders, addressing any customer concerns or discrepancies with a proactive approach. Additionally, I worked seamlessly with the purchasing department to manage large volume orders, mitigate out-of-stock challenges, optimize production timelines, and ensure deliveries stayed on track, ultimately improving operational efficiency. My strong analytical skills allowed me to analyze internal reports and identify opportunities for improvement, resolving order processing issues, system glitches, and delivery discrepancies, while driving a culture of continuous improvement across teams.

Coordinated the timely delivery of prescribed durable medical equipment (D.M.E.) for patients upon hospital discharge. Utilized a provider portal to contact multiple providers within the patient’s service area, ensuring availability of requested equipment. Persistently followed up with additional providers as needed to secure the necessary D.M.E. for each patient.

I responded to client inquiries regarding insurance benefits, provider contracts, eligibility, and claims through phone and written communication. I researched and analyzed data to resolve customer service issues, provided accurate information, and recommended appropriate solutions. I maintained detailed documentation of inquiry outcomes for tracking and analysis purposes. I built and maintained positive relationships with clients and collaborated with internal teams to ensure timely and effective resolution of customer requests. Additionally, I utilized computerized systems for tracking, information gathering, and troubleshooting to support efficient service delivery.

I handled over 100 patient calls daily to arrange transportation, ensuring timely and efficient service. In addition, I collaborated with healthcare professionals to coordinate patient transportation to and from medical appointments. I proactively addressed and resolved delays with transportation providers and patient pick-ups, maintaining high service standards and ensuring a seamless experience for patients.