Kendred Williams Email & Phone Number

As an experienced IT Technician (Tier 2), I specialize in diagnosing and resolving complex technical issues to enhance user experiences and streamline IT support processes. My expertise spans across troubleshooting hardware and software problems, managing organization equipment, and providing application-based customer support.I take pride in my ability to ensure prompt resolution and user satisfaction through thorough troubleshooting and effective task prioritization. By engaging in weekly meetings to discuss potential issues and collaborating with cross-functional teams, I contribute to the seamless integration of new software applications into existing systems.Key achievements in my career include reducing system downtime by proactively monitoring and addressing potential issues, increasing cybersecurity measures through regular vulnerability assessments, and improving network efficiency by optimizing configurations. Additionally, I manage the inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.I am passionate about delivering end-user training on various IT tools and platforms, promoting self-sufficiency among staff members. My commitment to maintaining and optimizing office PCs, networks, and mobile devices has been instrumental in supporting the roll-out of company-wide digital transformation initiatives.

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  Baltimore City Community College

  Computer And Information Systems Security/Information Assurance