I manage a workshop of six mechanics. Its main goal is to ensure an effective response to technical issues and problems with farm machinery and to do so as quickly as possible, to minimise disruption to our customers’ agricultural output.

Reporting to the Technical Support Manager, in the UK and Ireland. Specializing in a specific range of tractors & having ownership of the product in the market.Support the dealer network by analysing technical concerns, assessing the concern, informing the quality control group if required and assisting the dealer resolve the issue.Flag critical issues to the quality support team.Involved in training the dealers to understand and utilize advanced diagnostics through Applix (dealer support system), technical meetings and field visits.Supporting the CNH Field service technicians while in the field.Conducting technical and political field visits to critical customers.Provide updates and assessments, of the critical issue list from the service zone managers in both brands. Provide communications of high priority concerns to the SZM.Prove the advantages during placement on technical training courses of advance diagnostics and how to make the best use of time by employing the tools available in a repair.Provide the SZM with technical updates to support information transfer in the markets we cover.

Global product support. Providing technical support for Case IH and New Holland tractors, working alongside the Global Product Technical Specialist, and Engineering in order to research and resolve technical concerns seen within the Markets. The role requires travelling to the markets to work with the regions Service technical specialist, visiting dealers within Europe to gather information for the Global Product specialist, and Engineering, also testing and trialling containment actions, sometimes within the market place. The Loader Specialist part of the Job is to answer technical concerns seen from the markets, which involves communicating with Stoll’s engineering department for the required information, then distributing this into the relevant market places.

International Region.

Electrode discharge machining, & CNC turning