Kendrick D. Anderson, Ms, Ma, Csm®, Cdr Email and Phone Number
Washington, DC, US
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's Location
Washington, District of Columbia, United States, United States
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's Contact Details
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr work email
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Kendrick D. Anderson, Ms, Ma, Csm®, Cdr personal email
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Kendrick D. Anderson, Ms, Ma, Csm®, Cdr phone numbers
About Kendrick D. Anderson, Ms, Ma, Csm®, Cdr
Experienced Leader with 17 years of impactful leadership in program and project management, strategic planning, and stakeholder engagement. Proven track record of successfully overseeing national security, healthcare, and strategic initiatives, optimizing program performance, and fostering collaborative partnerships. Skilled in Agile Scrum methodology, grants management, and continuous process improvement. Recognized for managing multi-million-dollar budgets, driving operational efficiency, and implementing innovative solutions. Adept at utilizing data visualization and software implementation to enhance project delivery and exceed organizational objectives. Adept in stakeholder mapping and cross-functional team leadership to achieve strategic goals. Committed to driving change, fostering diversity, and delivering excellence in project and program management.Below listed are some of my skills that can prove beneficial for other companies:Program ManagementEnd to End Project ManagementPeople ManagementConfluenceMs ProjectJiraProgram Evaluation MethodologyGrants ManagementUse Case DevelopmentLogic ModelingStrategic PlanningStakeholder EngagementStakeholder MappingBusiness Process ImprovementContinuous Process ImprovementAgile Scrum MethodologyRisk Assessment and MitigationGap AnalysisProgram LeadershipProject LeadershipMarket Research and AnalysisProposal ManagementNon-Profit Grants ManagementProgram BudgetingInformation GovernanceSoftware ImplementationLeadership DevelopmentMetholodologyExecutive-Level ReportingExecutive BriefingsCross-Functional TeamLeadershipStrategic PartnershipsKey Account ManagementDashboard DevelopmentTechnical Project ManagementManagement ConsultingMergers & AcquisitionsLean MethodologySix Sigma MethodologyPower BI Dashboard ReportingBusiness Process MappingData AnalysisProcess VisualizationSaaS Software ImplementationB2B Sales Account ManagementMicrosoft OfficeMicrosoft SQL ServerStandard Operating Procedure(SOP) DevelopmentCustomer RelationshipManagement (CRM)Technical RequirementsGatheringKPI Development and ReportingHealthcare ConsultingFinancial ConsultingOrganizational DevelopmentChange ManagementGlobal LeadershipConflict Resolution MethodologyEmail: kendrickanderson719@gmail.com
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's Current Company Details
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr Work Experience Details
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Manager, Process Management - Small Business BankingCapital OneWashington, Dc, Us
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Manager, National Security ProgramsMetaphase Consulting Nov 2023 - PresentReston, Va, UsPeople manager and program manager overseeing team to execute the Department of Homeland Security (DHS), Federal Emergency Management Agency’s (FEMA) Call Order 13 – Logic Modeling and Performance Outcomes Support, as part of FEMA/MetaPhase’s Blanket Purchase Agreement (BPA). Current Program Lead of the Project Management Office (PMO) for Call Order 18 - FEMA’s Community Disaster Resilience Zones (CDRZ) project. • Program manager responsible for execution of $10mil+ program budget yearly expenditures. • Provides management oversight to team in providing administrative and technical support, streamlining business operations process flows through creation of standard operating procedures, polling of voting members, updating membership addendums, etc.• Strategic planning, oversight, and execution of 10 project workstreams across FEMA Grant Programs, managing team execution of project timelines and deliverables. • Strategic program management development and execution of project plan, project scope management, project Gantt chart, workstreams, risk management, sub-contractors, deliverables management, client management, and project briefings, etc. • Leads daily scrum meetings, weekly internal and client-facing meetings, 1x1 and team meetings, weekly executive leadership briefings along with development of briefing decks, use case development, SOP development, stakeholder engagement, technical assistance/training development, database and reporting development, grant program compliance reviews, project updates, monthly status and compliance reporting, etc. • President of the Black/African American MetaPhase Affinity Group, managing a budget of $40,000.00/fiscal year in expenditures, inclusive of management and execution of Affinity groups mission and vision amongst MetaPhase’s black employee base and human resources recruitment and employee development strategy. -
Program Manager, Health CareAarp Foundation Aug 2023 - Nov 2023Washington, District Of Columbia, UsProgram Manager overseeing execution of AARP Foundation’s Medicare Savings Grant Program responsible for designing, managing, and scaling programs that increase participation in healthcare benefit programs as part of a broader Benefits Access team. Through project management execution and delivery, increased awareness and enrollment in the Medicare Savings Program and Extra Help prescription drug assistance program for the more than 1.5 million older adults who are eligible but not enrolled. Gain a deep understanding of customer needs and barriers to MSP participation, in addition to the systemic challenges that impact equitable enrollment and health outcomes. Using industry best practice and innovation strategies for raising MSP awareness and enrollment, built strong relationships within the MSP ecosystem; developed new solutions using a human-centered design methodology.• Developed strategies and lead senior executive briefings and proposals for continued execution of AARP Foundation’s mission of grant program delivery to 15 grantee programs. • Lead business development research and proposals to partner with social care software delivery platforms for increased scaling of AARP’s Medicare Savings Program. • Managed program delivery, budget, and performance measurement and evaluation for 15 grantee programs through regular monthly reporting of budget expenditures, project execution, strategizing mitigation opportunities for barriers in the execution of intended program, lead community of practice meetings with grantees to share best practices and increase consistency across grant program delivery. • Managed full grant program lifecycle, inclusive of serving as a grant program reviewer for the FY24-25 grant funding opportunity process. • Led strategic planning sessions for transition of Medicare Savings Program grant from single year to multi-year grant funding opportunity, along with connecting program vision to AARP’s overall strategic vision and plan. -
Senior Manager, Strategic Market PlanningKaiser Permanente Jan 2023 - Jul 2023Oakland, California, UsStrategically aligned business analytic processes for key internal stakeholders to strategic initiatives through development of business intelligence and data visualization technology. Performed monthly reporting and data forecasting iterations of key membership data for 2023 – 2026 to guide senior executive strategic decisions and initiatives to drive growth. • Developed standardized monthly reporting through data extraction from SQL Server of membership across multiple lines of business including Large group and Public Sector accounts for key stakeholders within the Kaiser Mid-Atlantic region. • Consulted with subject matter experts regarding regional pain points and complex account management scenarios along with mitigation strategies to positively impact regional growth. • Utilize Tableau Dashboard to effectively capture sales adds and termination across multiple jurisdictions along with consulting with product management, account management, and other key stakeholders on dashboard visualization to support sales renewal and validate opportunities for growth. -
Senior ConsultantFederal Advisory Partners Sep 2021 - Jan 2023Arlington, Virginia, UsAs a senior consultant, I streamline business operations by assisting the Department of Veteran Affairs Community Care Network and Contract Support Directorate in conceptualizing and executing management and sustainable transformational initiatives through leadership skills. By collaborating with third-party administrators, including (TPAs) Optum and TriWest, I communicate and professionally modify contract modifications. Key Accomplishments: ► Served Congress and senior-level executives with monthly data reports by initiating latest reporting structure based on multiple strategies, including complex data extraction and analysis from Power BI, customization of report layout per operational region, and data deep dive. ► Undertook departmental responsibilities in compliance with departmental KPIs and launched KPI data collection and report procedures with full precision to improve business effectiveness and milestones. ► Offered effective direction, provided growth opportunities, and resolved team issues while conducting 1x1smeetingsg with direct reports, along with delivering twice weekly touchpoints. ► Led a team of four employees and associate consultants to complete project tasks and CCCS departmental ad hoc requests within deadlines. -
Senior Customer Success ManagerUnite Us Jan 2021 - Sep 2021New York, Ny, UsCustomer Success Leader within the Mid-Atlantic and Southern US regionsmanaging multiple national executive-level sponsor, stakeholder, and strategic partnerrelationships and B2B SaaS software implementation operations.• Developed a customer success strategy that increased customer lifetime value by40%.• Established a cross-fuctional collaborative customer success team that improvedcustomer experience and satisfaction, resulting in a 35% increase in customerretention,• Conducted customer outreach programs that increased product adoption by 20%.• Built and maintained strong customer relationships with strategic partners, key stakeholders, and executive sponsors.• Consulted with partners through the strategy, design, and implementation of Coordinated Care Networks from end-to-end.• Established Key Performance Indicators for network success based on Unite Us’ best practices and client priorities.• Developed use cases for best practices for process workflows within different verticals and environments, based on specific client use cases, evolving industry standards, and an understanding of related tools.• Analyzed data to provide deeper insights and smarter understanding of customer operations, opportunities for improvement and areas of strength. -
Network Recruitment Manager, East RegionAetna, A Cvs Health Company Apr 2018 - Jan 2021Hartford, Connecticut, UsTo ensure the provision of a high level of quality, I performed all in-person quality assessments of dental offices, alongside proceeding in ad-hoc project management support requests to move business forward while maintaining flexibility. By traveling 50% of the year across assigned territories, I offered in-person advice and presentations regarding Aetna's product line, compensation processes, and EDI initiatives. Key Accomplishments: ► Accomplished defined targets about contracting and selling, recruiting, and contract and fee schedule negotiation while implementing impactful workflow plans and strategies.► Performed detailed evaluation of financial market regional data, fair market pricing, cost of care efforts, special ad hoc reporting, and provider disruption reporting through strategic analytical skills, resulting in targeted cost-efficient recruiting initiatives. ► Negotiated rate schedules with individual providers to encourage expansion of managed care throughout all contracted networks and augmented business profitability. ► Retained special projects as needed and ensured performance maintenance for several high-profile clients, including Verizon, PNC Financial, Airgas Inc., Barclays Bank, UPS, Bank of China, and Parsons Corporation, resultantly attained $8M+ in revenue while aligning with the RFP bidding process. ► Spearheading Aetna's Dental Network's whole life cycle of recruitment process in New York, Ohio, Virginia, Maine, New Hampshire, Maryland, Vermont, Washington, Tennessee, and DC through management expertise. -
Regional Account Manager - Nyc MetroOptum Aug 2016 - Feb 2018Eden Prairie , Mn, UsFor multiple clients, I researched, reviewed, and troubleshoot various accounts to consult with client/provider sites pertaining to credit balance adjudication throughout Manhattan, including New York-Presbyterian – Columbia Hospital, Memorial Sloan Kettering Hospital, and New York-Presbyterian – Cornell Hospital. Moreover, I tracked and determined robust trends, submitted more than 50 reports to senior management, and executed Ad-hoc reports for internal processes and external client reporting as per need. Key Accomplishments: ► Elevated clients' experience and satisfaction by generating best resolution outcomes for health plans, government entities, and commercial customers.► Worked onsite between provider locations as field-based manager and coordinated in-person consulting, cooperation, and business planning to acquire target.► Cultivated and maintained professional working rapports with existing and possible new client leadership teams to certify operational endeavors.► Offered assistance to monthly recovery of approximately $170K in AR credit balances for several company clients. -
Claim Manager, Long Term DisabilityCigna Apr 2015 - Jul 2016Bloomfield, Ct, Us• Consulted with Account Managers regarding policy trends or changes, and collaborating to create special handling guidelines on accounts.• Partnered with both the claimant and their physician to medically manage the claim from initial medical requests to reviewing and evaluating ongoing medical information. • Collaborated directly with employers and vocational rehab counselors to facilitate a return to work either on a full time or modified duty basis. This includes identifying appropriate return to work referrals. • Processed compensation all covered claims accurately which includes correctly identifying and calculating offsets, cost of living adjustments, survivor benefits, residual benefits, overpayment/underpayment calculations and catastrophic disability payments. -
Quality Management Analyst - Ky MedicaidAnthem Dec 2013 - Apr 2015Indianapolis, Indiana, UsWith strategy creation and actualization, I supported Medicaid plans execution, including coordinating grievance and appeals process, member recruitment, NCQA certification, and provider engagement. To create and rationalize flows for KY Anthem Medicaid grievance procedure, I followed state and NCQA accreditation criteria. In addition to this, I noted quality of care complaints against contracted providers in Excel database and suggested creative solutions according to concerns. Key Accomplishments: ► Assured quality of care member concerns by interacting with providers, suppliers, and members and guaranteed 100% adherence to state-mandated contractual obligations. -
Hr Learning & Development Analyst - Clinical Learning And DevelopmentHumana Aug 2007 - Dec 2013Louisville, Kentucky, UsBy playing a role as an HR Learning & Development Analyst, I managed multiple business operations, including recruiting clinical associates, providing course facilitation, helping planning meetings, establishing analytics team processes, maintaining procedural documents, complying with HR policies, and running strategic plans for analytical KPIs. To standardize Continuing Education procedures, I tracked non-qualifying workers and resolved $150K in budget expenditure by cross-referencing employee data with use figures. Through facilitation and benefits fairs, I trained the team on benefit programs and provided financial guidance for 401K and spending accounts. Key Accomplishments: ► Conducted normal HR reporting examination in favor of Clinical Learning and Development courses by enforcing Kirkpatrick's Learning and Training Evaluation Theory and human resources learning management systems.► Performed project evaluation and furnished analytical assistance to Utilization Management Inter-Rater Reliability (UM IRR) cooperation project to ensure testers fulfilled NCQA compliance criteria.► Acted as Medicare Customer Service Supervisor from 2000 to 2009 and Grievance and Appeals Analyst from 2009 to 2010.
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr Skills
Statistics
Healthcare Management
Long Term Customer Relationships
Leadership
Learning And Development
Customer Satisfaction
Data Analysis
Life Coaching
Microsoft Office
Customer Service
Microsoft Excel
Management
Microsoft Word
Research
Business Process Improvement
Healthcare Compliance
Healthcare Analytics
Quality Auditing
Onboarding
Clinical Research
Analytics
Team Leadership
Customer Focused Service
Trend Analysis
Trend Research
Decision Making
User Acceptance Testing
Consulting
Psychology
Clinical Psychology
Life Insurance
Disability Insurance
Disability Management
Implementation
Claim Investigation
Claim Management
Client Support
Root Cause Analysis
Accounts Payable
Powerpoint
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr Education Details
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Pepperdine UniversityGlobal Leadership And Organizational Change Management -
Loyola University MarylandClinical Psychology
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Columbia UniversityHuman Development & Learning Psychology
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University Of LouisvilleIndustrial And Organizational Psychology
Frequently Asked Questions about Kendrick D. Anderson, Ms, Ma, Csm®, Cdr
What company does Kendrick D. Anderson, Ms, Ma, Csm®, Cdr work for?
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr works for Capital One
What is Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's role at the current company?
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's current role is Manager, Process Management - Small Business Banking.
What is Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's email address?
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's email address is cu****@****hoo.com
What is Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's direct phone number?
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr's direct phone number is +150271*****
What schools did Kendrick D. Anderson, Ms, Ma, Csm®, Cdr attend?
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr attended Pepperdine University, Loyola University Maryland, Columbia University, University Of Louisville.
What skills is Kendrick D. Anderson, Ms, Ma, Csm®, Cdr known for?
Kendrick D. Anderson, Ms, Ma, Csm®, Cdr has skills like Statistics, Healthcare Management, Long Term Customer Relationships, Leadership, Learning And Development, Customer Satisfaction, Data Analysis, Life Coaching, Microsoft Office, Customer Service, Microsoft Excel, Management.
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