Caitlin Kendrick Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Skillz pioneered the skill-based mobile gaming industry, creating a platform that has hosted billions of tournaments and awarded millions in real-world prizes. Engaging over 2M active players globally, Skillz reached peak annual revenues of $380M and continues to lead innovation in competitive gaming, empowering developers and redefining how players connect through skill-based competition.- Spearheaded creation of a VIP insights program, conducting 20+ user interviews to craft data-backed player journeys and personas that informed feature prioritization and engagement strategies.- Acted as 'Voice of the Customer,' presenting biweekly VIP insights reports combining quantitative and qualitative data.- Established new operational work streams across multiple verticals – including Trust & Safety, Fulfillment, Legal Escalations, and VIP Account Management – reducing ticket escalations by 32% and increasing VIP retention rates by 2.1% QoQ.

Las Vegas, Nevada, United States

Target's Service & Engagement team plays a pivotal role in delivering personalized, efficient guest experiences. From assisting with in-store and digital services to managing order pick-up and drive-up, they ensure seamless, effortless shopping for every guest.Areas of domain include checkout, Guest Service desk, Front of Store areas, Starbucks, Café, Optical, and CVS Pharmacy partners.- Boosted store’s internal loyalty metrics by 15% and Net Promoter Score (NPS) by 16.3% YoY from a baseline of 29 through targeted training programs for a team of 50-70 members.- Sponsored a 10-week internship for a UNLV Business Management School student and acted as point-of-contact for store-based leadership training throughout the US West Coast region.- Optimized storewide operations by implementing SOPs and coordinating cross-functional training, improving throughput and team adaptability.- Assessed individual team member goals and provided opportunities for professional development, leading to the promotion of 3 team members into leadership roles.

Las Vegas, Nevada, United States

The HRH All Suites Tower offered exclusive suite-only accommodations and personalized service for VIPs and high-profile guests. With a 4-Diamond AAA rating, it was set apart as the premier experience within the iconic Hard Rock Hotel & Casino Las Vegas.- Assigned premium accommodations and upsold luxury room types, driving an average revenue increase of $2,000 per week.- Cultivated personalized guest experiences by collaborating with departments across the AAA 4 Diamond-rated HRH All Suites Tower to fulfill unique requests and preferences.- Maintained expert knowledge of property amenities, casino promotions, and local attractions, enabling tailored recommendations and enhancing guest satisfaction.

Las Vegas, Nevada, United States

A distinguished member of the Moët Hennessy Louis Vuitton (LVMH) portfolio, Thomas Pink was synonymous with luxury British shirtmaking, renowned for its impeccable craftsmanship, timeless designs, and commitment to delivering an unparalleled client experience. Serving an elite clientele, the brand exemplified sophistication and personalized service in the luxury retail market.- Designed and delivered comprehensive training programs for new hires, focusing on customer experience excellence, client book management, and CRM proficiency, ensuring seamless onboarding and development.- Managed a personal portfolio of 30 high-value clients, fostering long-term relationships through tailored communication and exceptional service, contributing to approximately $18K/mo in sales.- Supervised end-to-end store operations, including opening and closing procedures, financial deposits, inventory management, and the analysis of KPI reports, driving operational efficiency and team accountability.

Las Vegas, Nevada, United States

As part of Gap Inc., Banana Republic combines modern sophistication with timeless versatility to deliver elevated essentials. Focused on innovation and customer satisfaction, the brand has established itself as a leader in approachable luxury within the retail industry.The Fitting Room team is pivotal to the in-store experience, combining personalized customer service with operational efficiency to drive sales and support merchandising efforts, all while ensuring fitting rooms serve as a key touchpoint for elevating customer satisfaction and conversion rates.- Directed fitting room operations, ensuring efficient guest flow, maintaining pristine standards, and providing personalized product recommendations to enhance the customer experience.- Achieved recognition as a top performer, consistently ranking in the store's top 5 performers for credit card acquisition monthly, driving customer loyalty.- Led monthly training sessions on product knowledge and sales strategies, equipping team members with tools to exceed performance goals and improve customer satisfaction.- Designed and implemented visually compelling product displays and strategic floor plans, optimizing layout for traffic flow and sales conversions.

Las Vegas, Nevada, United States

Known for its diverse products and iconic in-store experiences, Macy's relies on the Signing Team to ensure accurate, timely, and visually cohesive promotional signage. This team collaborates with Merchandising teams to drive sales and maintain the polished presentation that defines the Macy's brand.- Managed daily signage operations for the Housewares department, ensuring accurate and timely updates to enhance the customer shopping experience.- Streamlined organization of signage materials, maintaining comprehensive libraries and systems for easy access and efficient project execution.- Supported merchandising efforts through visual display creation and back-of-house stock management, contributing to seamless operations and improved sales performance.