Ken Love, Phr Email and Phone Number

Responsible for designing and leading effective, harmonized, HR practices and processes that aligns with CCH’s mission, philosophy of service, and organizational strategy. This position provides leadership, direction, and management of HR day-to-day functions such as Recruiting, Compensation, Benefits, Risk Management, and Workforce-related compliance to ensure efficient and effective HR operational performance. This position manages and builds HR systems and infrastructure and serves as a strategic partner with department and program leadership to create a workforce experience that is fair, consistent, and efficient.

Advising management on the administration of human resources policies and proceduresTake responsibility for the successful and timely completion of human resource related projectsConduct HR research, track and analyze metrics and suggest insight to improve decision makingAdvise HR personnel about any recurring issues and problemsHelp HR professionals in recruiting, training and management of employeesCreate and design plans for applying new techniques for driving change in HR processesDeveloping, revising, and implementing HR policies and proceduresSuggest and manage implementation of suitable HR technology for business advancement Keep abreast with new trends and advancements in the human resources filed

oversaw team of 6 direct reports, with staff of over 600Provide all general support of HR functions at the unit level. Identify best practices and organizational efficiencies, as well as coach and train line managers to properly apply human resource policies and procedures within the unit. Manage the process and implementation of the following: payroll, benefits, employee incentives, retention, turnover, recruitment, safety, training and development. Work closely with the Leadership team to drive elements of the Talent Management Strategy (Talent Acquisition, On boarding, Performance Management, Development, Succession Planning and Retention).

• Responsible for oversight of HR, Benefits and Payroll departments• Manage and maintain accurate people data in HRIS• Prepare and process bi-weekly payroll through use of payroll department• Provide benefit administration/ leadership support• Support management during performance management cycle and areas of improvement coaching• Process compensation audits, labor audits, and file audits• Lead all compliance audits both federal and state/county level• Conduct trainings and orientations• Yearly hand book updates and audits• Maintain company’s equipment logs and issue all staff equipment ie laptops, company vehicles and other needed items

The ASSISTANT GENERAL MANAGER is responsible for managing the day-to-day operation of the property, including but not limited to front office, housekeeping, food and beverage and engineering, while supporting the General Manager in providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. PRIMARY DUTIES AND RESPONSIBILITIES:•Lead all operational managers to success on daily, weekly, monthly and annual action plans relative to property business plan and financial goals.•Ensure compliance of brand standard procedures and policies.•Plan, organize, facilitate and/or participate in hotel and department meetings. •Develop and implement plans that improve guest and associate satisfaction.•Monitor and develop associate performance, particularly operational managers, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards. •Interview, hire and train associates, particularly management level. •Monitor service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.•Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies.•Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management.•Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policies.• Maintains regular attendance and is consistently on time.• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.•Performs any other duties as requested by General Manager.

*Implements and maintains compliance with HR standards•*Analyzes HR data and takes appropriate action to achieve desired business results•*Ensures that all federal, state, local laws, collective bargaining agreements and corporate HR-related compliance matters are proactively managed, including but not limited to, A.D.A., E.E.O., Affirmative Action Planning, FMLA, Customer Guarantee of Fair Treatment and FAA•*Ensures that all items on the HR Audit are maintained•*Coordinates / manages the administration and confidential investigation of all Workers' Compensation / unemployment issues, Affirmative Action, EEO, Sexual Harassment, Guarantee of Fair Treatment, FAA and other employee relations issues•*Proactively consults with associates, identifies business issues, effectively resolves problems at branch operations, maintains confidentiality with a high level of integrity•*Coordinates interviews while partnering with branch operations to identify and select the most qualified candidates for open positions; negotiates and finalizes offer letters and employment processes for new hires and promotions•*Performs all recruiting duties within the guidelines of company policy and government regulations such as EEOC compliance and Affirmative Action Plans; makes appropriate application of all company and local policies*Coordinates orientation efforts and assists in the training of MIT, Brand, and OJT within the branch•*Performs general administrative functions including but not limited to employee file maintenance and legal compliance logs•*Promotes positive union relations and application of CBA

Successfully ran hotel and hotel executive team, led all guest service, rooms, and maintenance aspects, and also was responsible for weekly budget updates and P&L variance reports. Hotel was awarded the Expedia service award, as well as a top 10 in revenue during my tenure.

Responsible for oversight of a cluster of metro area HR functions, to include recruiting, on-boarding, employee relations, hiring events, theater opens, and transfers and promotions. Built recruiting team to conduct and oversee new hire events and job fairs for Denver market, and created new hire check list for compliance within cluster of theaters.

Successfully supervised the housekeeping department, and was promptly promoted to begin an HR career with hotel chain.