Kendy Joseph Email & Phone Number

New York, United States

During this training program, I completed several simulated projects using Cisco's Packet Tracer, designed to mimic real-world scenarios. These projects provided hands-on experience in network infrastructure design, configuration, and management.

• Designed and simulated a network infrastructure supporting a headquarters office, 2 branch offices, and 55 LAN users.
• Developed IT operations, architectures, network infrastructure design, configuration, and management plans according to the specified requirements.
• Created a full Statement of Work (SOW), including network topology, a timeline for project delivery, and a bill of materials.
• Logged 80 hours of command-line configurations on routers and switches, including VLANs, VTP, HSRP, BGP, QoS, DHCP, and STP, to ensure proper network functionality.

• Simulated the installation of an ASA Firewall with SSLVPN service as per the SOW.
• Added a Cisco ASA 5506-X Firewall to the existing FSN Project at the simulated HQ location.
• Completed tasks such as SSLVPN Configuration, Verification, Testing, and Confirmation of Deliverables.
• Configured and installed a Trusted Root CA and signed certificates on the ASA for SSL VPN user authentication.

• Simulated the deployment of a robust network infrastructure for a company headquarters and two branch offices.
• Added a simulated collocation data center for high availability and resiliency.
• Identified potential risks and created a scope of exclusions, change additions, and proposed billing terms to the company HQ.
• Followed 14 Scope of Work milestones, from Project Kickoff to High Availability Cabling and EIGRP Dynamic Routing, to ensure all simulated deliverables were completed.

• Provided technical support to end-users, diagnosing and resolving software issues to minimize downtime and improve productivity.
• Assisted in software installations and upgrades, ensuring seamless integration with existing systems and reducing operational disruptions.
• Documented technical procedures and solutions, creating a knowledge base for future reference and training purposes.
• Conducted user training sessions to improve software utilization and enhance overall user experience.
• Collaborated with the development team to identify and report software bugs, contributing to product improvements and enhanced user satisfaction.

Port-au-Prince, Haiti

• Managed IT infrastructure, including servers, networks, and workstations, ensuring continuous and secure operations.
• Implemented cybersecurity measures, protecting sensitive government data from unauthorized access and potential breaches.
• Provided technical support to government officials, resolving hardware and software issues to maintain operational efficiency.
• Conducted regular system audits and maintenance, identifying potential vulnerabilities and ensuring compliance with IT standards.
• Led IT projects, from planning to execution, resulting in improved technological capabilities and streamlined processes within the ministry.

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