Who is Ken Easthouse? Overview
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Ken Easthouse is listed as Software Support Manager at PSNI, LLC, based in Manchester, New Hampshire, United States. AeroLeads shows a matched LinkedIn profile for Ken Easthouse.
Ken Easthouse previously worked as Customer Service Center Manager at Suburban Propane and Systems and Analytics Manager at Spoton Fence. Ken Easthouse holds Bs, Management, Journalism from Emporia State University.
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Email format at PSNI, LLC
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PSNI, LLC
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Profile bio
About Ken Easthouse
Accomplished leader with extensive experience in customer service management, systems analysis, and strategic operations across diverse industries. Proven track record of enhancing customer satisfaction and streamlining operations through innovative technology solutions and data-driven strategies. Skilled in leading high-performing teams, managing large-scale projects, and driving organizational change. Demonstrates a strong aptitude for developing and implementing effective training programs, optimizing workflow processes, and achieving significant improvements in service delivery.Recognized for exceptional leadership abilities, strategic planning acumen, and a commitment to operational excellence. Adept at fostering collaborative relationships with stakeholders, guiding cross-functional teams, and navigating complex regulatory environments. Committed to leveraging expertise in technology and governance to improve business outcomes and enhance community engagement.
Current workplace
Ken Easthouse's current company
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9 roles · 20 years
Ken Easthouse work experience
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Customer Service Center Manager
Current
Oct 2024 - Present
Systems And Analytics Manager
- Award Recognition: Received the 2023 and 2024 Stevie Award for Best CustomerService Team, recognizing exceptional leadership and team performance.- Customer Satisfaction Improvement: Spearheaded initiatives resulting in a 30-point increase in customer satisfaction ratings within one year through strategicservice enhancements.- AI Workflow Implementation.
2022 - Aug 2024
Customer Service Manager
- Manager of the Quarter: Awarded Manager of the Quarter in Q3 2021 for outstandingleadership and operational excellence.- Remote Transition Management: Facilitated a seamless transition from on-site towork-from-home operations during the pandemic, ensuring uninterruptedproductivity.- Performance Turnaround: Developed new KPIs and coached.
2020 - 2022
~2 yrs
Call Center Customer Service Supervisor
- Performance Recognition: Consistently ranked as a top supervisor among over1,000 peers across 22 sites.- Employee Retention Program: Pioneered a development program that promotedover 30 employees within five years, enhancing career growth and retention.- TTY System Implementation: Oversaw the complete rollout of a new TTY system for1800-Medicare and ACA.
2013 - 2019
~6 yrs
Customer Service Specialist
- FAFSA and Loan Recovery Expertise: Delivered expert guidance on FAFSAapplications and default loan recovery, significantly enhancing customersatisfaction through effective problem resolution and personalized support.- Efficient Call Management: Skillfully managed high volumes of inbound calls,focusing on swift and accurate support for financial aid and.
2011 - 2012
~1 yr
Member Relations
Better Business Bureau Of Kansas,
Member Recruitment and Retention: Led strategies significantly increasingmembership and enhancing the organization's community presence andengagement.
2011 - 2011
Business Representative
Topeka Youth Project
Youth Employment Facilitation: Engaged with local employers to assess and meettheir employment needs, connecting them with potential young employees andteaching key employment skills.
2010 - 2010
Content Director, Defense, Energy & Transportation
Infoition News Services
- Media Production Management: Managed daily production of media analysisservices for high-profile Aerospace and Defense contracts across time zones.- Strategic Partnership Development: Developed lucrative partnerships withCongressional offices, the FAA, and Fortune 500 companies, generating over $3million in revenue.- Software Development Leadership: Led.
2006 - 2010
~4 yrs
1 education record
Ken Easthouse education
-
Emporia State University
FAQ
Frequently asked questions about Ken Easthouse
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What company does Ken Easthouse work for?
Ken Easthouse works for PSNI, LLC.
What is Ken Easthouse's role at PSNI, LLC?
Ken Easthouse is listed as Software Support Manager at PSNI, LLC.
Where is Ken Easthouse based?
Ken Easthouse is based in Manchester, New Hampshire, United States while working with PSNI, LLC.
What companies has Ken Easthouse worked for?
Ken Easthouse has worked for Psni, Llc, Suburban Propane, Spoton Fence, Wayfair, and Maximus.
How can I contact Ken Easthouse?
You can use AeroLeads to view verified contact signals for Ken Easthouse at PSNI, LLC, including work email, phone, and LinkedIn data when available.
What schools did Ken Easthouse attend?
Ken Easthouse holds Bs, Management, Journalism from Emporia State University.
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