Kenechukwu Nnaka Email and Phone Number
A Result-oriented and adaptable Technical Support Engineer with over two years of experience in customer service, virtualization, technical support, PC maintenance, and system administration. Furthermore, I possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.My other core strengths and technology proficiencies are below:• Customer support• Tier 1 level troubleshooting• Active Directory User Management• Office 365 Management• Help desk ticketing systems• Windows deployment services• System AdministrationTechnology proficiencies:• Networking - LAN, WAN, WI-FI, TCP/IP, DHCP, DNS, VLAN• Operating systems - Windows 7/10/11, Servers 2016/2019, Linux, macOS• Desktop Applications - Office 365 (admin portal), PDQ• Ticketing Systems - ServiceNow, Spiceworks, Jira• Virtualization - VMware, VirtualBox• Remote - Zoom, TeamViewer• Security - Windows Firewall, Windows DefenderFurthermore, I keep myself up to date with new technologies in the Tech industry through courses, social media, books, blogs, and building simulations in my home lab with VirtualBox VMs. I believe that to advance in the Tech Industry, you need to Lab every day.
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Information Technology AnalystThe Nextier Jul 2024 - PresentAbuja, Federal Capital Territory, Nigeria
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Information Technology InternThe Nextier Aug 2023 - Jul 2024Abuja, Federal Capital Territory, Nigeria• Addressing a wide spectrum of hardware, software, networking, and user management issues for diverse employees, ensuring swift and effective resolution.• Partnered closely with the IT team to successfully implement comprehensive IT documentation and robust IT security policies, contributing to a more secure and streamlined operational environment.• Orchestrate a seamless onboarding process for new employees by creating Office 365 accounts and efficiently allocating licenses, simultaneously administering Exchange services for optimal user experiences.• Creating and managing SharePoint sites for different Business Units.• Extracting, Transforming, Analyzing, and Building dashboards to give valuable insights using Looker Studio.• Publishing and organizing various policy briefs and articles across distinct categories on the company's website using WordPress, ensuring information accessibility and relevance for diverse audiences.
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Customer Experience Analyst - App Support OperationsDyson Protocol Sep 2022 - Feb 2023United States• Investigated, troubleshot, and efficiently resolved customer issues through various channels, including ticketing systems and social media platforms.• Served as the escalation point for complex user issues, collaborating closely with product and engineering teams to address bugs and incidents promptly.• Collaborated with teammates to ensure support incidents and escalations were managed effectively, meeting stringent quality standards.• Proactively initiated impactful changes in workflows, policies, and tools by fostering collaboration with external support teams and cross-departmental units.
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Help Desk TechnicianKiit Support Mar 2022 - Sep 2022Lagos, NigeriaBuilt a Home Virtual Lab:• Installation and configuration of Windows server and setting up Microsoft Active Directory services.• Managed users and computers in the Active Directory and set group policies for users and computers.• Deploying applications from server to client using group policies and Active Directory.• Troubleshoot, manage, install, and image desktops and phones within the customer environment• Offered troubleshooting of connectivity issues across Wi-Fi, cellular, and DNS networks.• Using ticketing systems to manage and process support actions and requests.Other Duties:•Troubleshooting, managing, installing, and imaging computers and phoneswithin the customer environment.• Using ticketing systems to escalate, manage and process support actions and requests.• Remotely installed software and driver on a client’s laptop using TeamViewer.
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It Support TechnicianAce Technologies Limited Nov 2020 - Feb 2022Benin City, Edo, Nigeria• Performed installation and configuration of Windows and Linux OS, software installations, drivers update, and installations on over 20+ computers weekly.• Provided timely and professional support, identifying and resolving hardware and software issues for 20+ end users.• Carried out targeted troubleshooting and fault-finding across obsolete software issues, enabling timely fixes.• Employed speedy diagnosis techniques to address software issues, achieving outstanding First Time Resolution rates.
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Team Lead - Marketing CommunicationsAiesec In Nigeria Apr 2021 - Dec 2021Benin City, Edo, Nigeria• Creating video content.• Editing videos
Kenechukwu Nnaka Skills
Kenechukwu Nnaka Education Details
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Chemical Engineering
Frequently Asked Questions about Kenechukwu Nnaka
What company does Kenechukwu Nnaka work for?
Kenechukwu Nnaka works for The Nextier
What is Kenechukwu Nnaka's role at the current company?
Kenechukwu Nnaka's current role is IT Support || Desktop Support || Tech Support || Helpdesk || DevOps Enthusiasts.
What schools did Kenechukwu Nnaka attend?
Kenechukwu Nnaka attended University Of Benin.
What skills is Kenechukwu Nnaka known for?
Kenechukwu Nnaka has skills like Leadership, Performance Dashboards, Pandas, Data Science, Autocad, Health, Data Analysis, Data Analytics, Environment, Advertising, Tableau, Statistical Data Analysis.
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