Keneetra Smith Email & Phone Number

Greater St. Louis Area

IT Consultant HCI Group – Jacksonville, FLRadiant/ Ambulatory (Epic Go-Live Consultant)MAYO Clinic, Sports Medicine buildingMinneapolis, MNMay 2018 – June 2018● Provided for inpatient application for providers and nurses● Assisted the nurses with documentation and Immunization administering● Provided help to physician on when and how to locate information in their workflows● Educate physicians on various encounters, order and preference lists● Assisted clinician on hyperspace flow sheet● Assisted in radiant front desk, scheduling a future appointments and scheduling manually● Supported in documenting the results of imaging studies in radiant reading● Assisted in tracking internal and external film movements throughout the organization● Provided support in identifying how film stations are being used● Assisted in documenting an immunization administration● Assisted physicians in writing their progress notes using the smart toolsClinDoc/Ambulatory (Epic Go-Live Consultant)Barnes Jewish Hospital, PediatricsSaint Louis, MoMar 2018 – April 2018● Trained and supported clinician on managed order sets ● Trained and assisted to created preference cards ● Trained and supported on Intra-op documentation and patient tracking ● Trained and assisted on pre-op and post-op order management ● Worked as a member of the support team to clinicians. ● Supported staff with workflow issues, cosigning orders and ED notes ● Supported technologists to navigate through their tech work flows in the hyperspace ● Provided ATE support to end users

Wentzville, Mo

Community Living Instructor/Administrative Designee Crider Health Center – Wentzville, MO• Promote healthy relationships to individuals through community partnerships.• Prepared documents for data entry.• Recorded all tasks and activities, provided mentoring and guidance to team members.• Report team meeting agenda and lead team meetings when requested.• Assist supervisor with projects as requested.• Assist in supplying 24-hour supervision to ensure the safety of all clients.• Maintain spreadsheet of ordering stock medical supplies and medication refills.• Prioritize client medical files to ensure clients' charts and records stay up to date.

Maryland Heights, Missouri

Customer Care Associate I Astyra Corporation – Richmond, VA• Astyra Staffing, assigned to Magellan Health - Maryland Heights, MO.• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.• Educates providers on how to submit claims and when/where to submit a treatment plan.• Refers callers requesting provider information to Provider Services regarding Magellan's professional provider selection criteria and application process.• Educates providers on how to submit claims and when/where to submit a treatment plan.

Greater St. Louis Area

Customer Relations Coordinator Spectrum – Bridgeton, MO• Collect personal data to enter into system to pull up personal accounts.• Provide superior customer experience by addressing customer concerns, demonstrating empathy, understanding, & active listening to resolving problems on the spot.• Consistently receive 100% VOC on customer feedback.• Manage customer calls effectively and efficiently in a complex, fast-pace and challenging call center environment.• Facilitate customer issue escalations to local management/support as necessary.• Accurately document customer account records based on actions taken.• Monitor contracts with special billing arrangements or terms of the contract (such as seasonality) and ensure accurate billing.• Reduce and/or eliminate billing errors.

Greater St. Louis Area

Assist individuals with proper nutrition & hygiene. Helped to improved client knowledge of financial expenses on better ways to spend money. Daily reviews on skills that help maintain positive behaviors in the community. Took and recorded individual’s temperature, pulse and blood pressure. Maintained client charts and confidential files. Support individual’s initiative in making choices and expressing preferences.

Greater St. Louis Area

Process returns and exchanges per company guidelines. Maintaining and balancing a cash drawer daily. Stay current on product knowledge and trainings. Obtain accurate name, address, and email capture. Answer phones, and process on-line orders. Disciplined energetic employee who quickly establishes rapport with customers and colleagues.

Education record

Graphic Design, 2.5Gpa

Education record