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Strategic business, enterprise systems, and program leader leveraging Strategy-to-Execution to achieve operating, financial, and customer satisfaction objectives. Passionate hands-on collaborator with strong facilitation skills, with the ability to nurture the best from stakeholders and contributors. Progressive leadership career building and executing on strategy roadmaps and people development. Diverse industry and role experiences fuel experience for comprehensive enterprise solutioning and implementations.=> Areas of Expertise > Strategy Roadmap Development/Support & Delivery > Operational Excellence > Process/Workflow Optimization & Continuous Improvement > Marketing/Sales Pipeline & Quote-to-Cash Optimization > Merger & Acquisition Integration Program Management > EPMO/PMO Management & Support=> Business Transformation Acumen > Strategy-to-Execution Leadership > PMO & Governance (EPMO, PMO) > Program/Project Management > Merger & Acquisition Integrations > Operations & Program Improvement > New Program Development > Customer Success Optimization > Voice of the Customer Program > Customer Journey Map Program > Organizational Development > Enterprise Systems ERP, MRP, CRM > CapEx, OpEx, EBITDA Budget Management > Contract & Retainer Management > Team Building & People Development > Information Technology Management > Marketing Automation / Pipeline > Call & Conference Center Technology > Innovative Collaboration/Change Mgt.=> Industries > General Aviation Materials Management (FAA Compliance) > Subscription Management (SaaS) > Logistics & Transportation > Professional & Managed Services (IT Infrastructure) > e-Commerce, Retail, Wholesale > Manufacturing (Semiconductor, Motion Control Systems) > Real Estate Property Management > Media, Publishing, News Services
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Senior Director, Business TransformationAcertus Sep 2022 - Feb 2024Saint Louis, Mo, Us> Managed strategic business enterprise initiatives, new program development, and workflow optimization. Developed the core Business Transformation team leveraging matrixed resources, driving initiative success and stakeholder development. -
Director, Enterprise Program ManagementTruckstop.Com Dec 2019 - Aug 2022New Plymouth, Id, Us -
Program DirectorTruckstop.Com Sep 2019 - Dec 2019New Plymouth, Id, Us> Recruited to assist in the successful start-up of the Enterprise PMO to develop and align enterprise business and technology programs and initiatives to achieve strategic outcomes. These projects were structured to address business process/workflow optimization to ensure optimal results and efficiencies. Subsequently promoted to lead the establishment and operation of Enterprise Program Management, replacing the EPMO. Hired and coached program/project management and business process analyst resources.
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Senior Program/Project ManagerLogicalis Apr 2018 - Sep 2019Maidenhead, Berkshire, Gb> Implementation manager practicing across all PMO technology stacks and services, applications, infrastructure, and customer types. Project profiles include large scale Cisco Call/Conference Managers, Cisco ISE and Meraki firewall, Office 356 Health Check and Improvements Implementation Planning, Windows 10 Migrations, Veeam, Nutanix, and Disaster Recovery, etc. The complexity of these industrial-sized projects ranged to thousands of users and devices in critical settings such as hospitals, airports, and manufacturing operations. -
Founder & Principal ConsultantApplied Solutions, Llc Oct 2017 - Apr 2018> Founder and principal consultant
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Operational Excellence ManagerMobile Mini Solutions Dec 2016 - Sep 2017Phoenix, Az, Us> Defined and managed the new Operational Excellence Program; roles and responsibilities, and operating strategy to include hybrid waterfall project management and Six Sigma DMADV and DAMIC process improvement tactics. -
Project Management Office (Pmo) ManagerMobile Mini Solutions Jun 2016 - Dec 2016Phoenix, Az, Us> Established and managed the new Project Management Office.
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Technical Product Manager (Contractor)Salesforce Jun 2015 - May 2016San Francisco, California, Us> Product manager for Salesforce Marketing Automation and Operations M&A integration projects across multiple technology stacks and applications. Developed standards and best practices to ensure successful acquired-company integration into the Salesforce Marketing Automation & Operations production ecosystems. Successfully project managed the integration and Go Live of ExactTarget, RelateIQ and SteelBrick acquisitions. -
Technology DirectorBishop-Wisecarver Jun 2013 - Jun 2014Pittsburg, Ca, Us> Responsible for Technology Group (IT) management including Enterprise Applications Management, Software Development, Network Engineering, Service Desk, and Telecommunications. -
Director Of Technology And OperationsJapanese Weekend, Inc. Jun 2012 - Jun 2013> Managed Business Operations & Fulfillment and Information Technology
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Owner/Founder & Principal ConsultantApplied Solutions, Llc Apr 2011 - Jun 2012> Founder and Principal Consultant
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Board Member, Officer And Chair Of The Business Development CommitteeRichmond Region Energy Alliance, Llc Jan 2010 - Mar 2011> Leadership role in forming and launching the alliance, recruitment of the Executive Director, development of the initial product launch as the chair of the Business Development Committee. -
Managing DirectorConservation Strategies, Inc. Aug 2008 - Mar 2011Richmond, Virginia, Us> Recruited to conduct a business assessment producing a new Strategic Business Plan and subsequently hired to execute the plan as Managing Director. Selected and implemented a commerce ERP/CRM order management and fulfillment system with website shopping cart integration Increased Revenue by 332% and improved Profit & Loss by +220%. -
Deputy Executive Director Of Technology & Business PlanningRichmond Redevelopment And Housing Authority (Rrha) Oct 2005 - Oct 2007Richmond, Virginia, Us> Responsible for establishing a new Technology & Business Planning Division supporting Information Technology, Corporate Budget, and Strategic Planning. Defined and led the Organizational Change Strategy, successfully restructuring the General Ledger to conform to new business model, and privatizing the Real Estate Maintenance & Services Division. -
Director Of Information TechnologyRichmond Redevelopment And Housing Authority (Rrha) Sep 2004 - Oct 2005Richmond, Virginia, Us
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Vice President Of Information TechnologyFlaghouse, Inc. Jan 2000 - Sep 2004Hasbrouck Heights, Nj, Us> Promoted from IT Director to VP IT. -
Director Of Information TechnologyFlaghouse, Inc. Jun 1991 - Dec 1999Hasbrouck Heights, Nj, Us> Responsible for leading the Information Technology function comprised of Enterprise Business Systems, Call Center Technology, Network Management, and Service Desk. > Managed the establishment of the FlagHouse Canada Office in Toronto.
Ken Francis Skills
Ken Francis Education Details
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Virginia Commonwealth UniversityBusiness
Frequently Asked Questions about Ken Francis
What is Ken Francis's role at the current company?
Ken Francis's current role is A Business Transformation Leader.
What is Ken Francis's email address?
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What is Ken Francis's direct phone number?
Ken Francis's direct phone number is +172427*****
What schools did Ken Francis attend?
Ken Francis attended Virginia Commonwealth University.
What are some of Ken Francis's interests?
Ken Francis has interest in Enterprise Architecture, Formula 1, Music, Continuous Business Improvement, Travel, Stem Education, It Service Delivery.
What skills is Ken Francis known for?
Ken Francis has skills like Strategy, Business Process Improvement, Management, Strategic Planning, Cross Functional Team Leadership, Start Ups, Project Management, Business Development, It Management, E Commerce, Enterprise Software, Crm.
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