Held global accountability to engage with clients in defining strategy, scope, budget and timeline for next-generation event management platform implementation.

Oversaw service delivery for Finance, Risk, Operations, and Shared Services (HR, Legal, Communications) divisions. Established relationship, demand, and engagement frameworks into seamless engagement model for clients.• Developed capacity management dashboard, enabling technology and business agreement on funding for application capacity growth, legacy decommissioning, and historical trend analysis of application performance.• Reduced effort / manual intervention 40% via implementation of automated build, release, and deployment solution, simplify development, test, and product releases.• Executed improvements to process and procedures for support requests, decreasing response time 50% and boosting resolution rate via knowledge base and automation of common activities.• Captured $4M reduction in operational costs in 2011 by leveraging Six Sigma projects to define project-resourcing model.

• Distributed operations service delivery liaison for the investment bank.• Managed Americas regional team for distributed platforms, database and web services.

• Service delivery leader globally responsible for Capital markets infrastructure solutions.• Managed global team responsible for distributed database, middleware, messaging, web services and application platform solution engineering

• Service Delivery liaison responsible for senior client engagement with Capital Market businesses including Equity, Fixed Income, Risk, IB and Research.• Responsible for determining infrastructure needs, design, implementation and operations of the platforms that supported Global Markets.