Ken Furlong Email & Phone Number

Washington DC-Baltimore Area

Advise LaunchPath on a variety of topics, including: pricing, marketing, and product development strategies & patterns.(Through training, consulting, and software, LaunchPath helps organizations discover better ways of innovating their business models and product lines to drive growth.)

Washington D.C. Metro Area

• Set, communicate, drive, evolve, and continuously message the corporate vision, strategy, and annual goals as well as product portfolio strategy
• Spearhead company-wide culture initiatives, including formulating eComEngine's Operating Principles and becoming a Lean organization
• Responsible for all Product, Positioning, "Packaging," and Pricing for a portfolio of four SaaS products
• Responsible for go to market strategy for new products
• Collaborate on all major Marketing and customer communication initiatives
• Spearhead strategic partnerships and negotiations

Washington D.C. Metro Area

• Successfully coached an S&P500 company through initiating and executing a $60MM, multi-shore, multi-system program using Agile and Lean principles.
• Provide on-going coaching and in-depth training to three internal solution development teams.
• Provide as-needed coaching and training to a variety of other internal solution development teams with particular needs.
• Co-lead CSPO-BA and other public training classes; actively develop new training courses for internal and external audiences.
• Contribute to the Lean and Agile communities through meetups, conference talks, and presentations.
• Provide thought leadership within and outside the firm on Lean Product Development, Lean Startup, Agile, and Systems Thinking.

Mclean, VA

• Led the Product Management, Design, and Business Analysis functions for complex telecommunication information and marketing products delivered via SaaS, APIs, data feeds/batch files, and reports.
• Grew the Product Management department into a hyper-collaborative, highly engaged, highly empowered team of 11 members, resulting in higher quality products, greater customer satisfaction, and fantastic team engagement.
• Introduced Lean Startup and Design Thinking principles and practices into the organization.
• Drove the continuous improvement of the Product Management team in all aspects of the software development process, including ideation, design, business analysis, acceptance testing, deployment, and refinement.
• Pioneered the practice of pairing with Product Management, modeled on pair programming, resulting in greater stability and flexibility within projects and higher quality products.
• Formalized principles, patterns, and techniques for all aspects of Product Management, Design, and Business Analysis thus decentralizing and improving decision making, empowering employees, and creating an environment.

Mclean, VA

• Managed end-to-end a major release of our flagship call center software that greatly improved the usability, visual appeal, and functionality of the tool. This release represented the high water mark up until that time.
• Interviewed end users on location in multiple call centers, analyzed pain points and system constraints, prioritized competing interests from diverse stakeholders, generated detailing functional and non-functional.
• Developed a two day training course in lean product development and Kanban; led multiple teams through the training as they adopted lean techniques in their daily work.
• Contributed to the office culture by instituting a weekly happy hour and an honor-system snack and beverage service.

Mclean, VA

• Improved the Engineering group’s processes in response to quality problems. Achieved uptime metrics superior to Google’s and Amazon’s using root cause analysis and other Total Quality Management (TQM) techniques.
• Facilitated and managed multiple teams' adoption of Agile (Scrum) methodologies.
• Analyzed and re-engineered the company’s operations group which was struggling with severe quality and productivity problems using Total Quality Management and Lean principles.
• Successfully coached a struggling IT team member to a successful turn-around. Later, I had the pleasure of coaching him through the process of transitioning to IT Manager, backfilling me.
• Assisted in all departmental decisions, recruiting efforts, interviewing and hiring processes, and employee performance and development processes.
• Assisted with major enterprise-wide decisions including new product development, strategic initiatives, organization structure, and personnel transitions.

Mclean, VA

• Gathered requirements and tracked feature requests for all software products.
• Designed the UI and information architecture for all software products.
• Maintained Functional Design Documentation, wireframes, and low & high res mock-ups for all software products.
• Designed, built, and maintained a SQL/Excel/VBA-based mass report generation platform to automate the extremely time-consuming process of building monthly reports sold to clients.

Mclean, VA

• Redesigned several business processes for improved effectiveness and efficiency.