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Kenneth Griffith Ii Email & Phone Number

Digital Optimization | Process Improvement ITIL Leader at Amicus Therapeutics
Location: Cuyahoga Falls, Ohio, United States 7 work roles 2 schools
1 work email found @polyone.com 2 phones found area 216 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email k****@polyone.com
Direct phone (216) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Amicus Therapeutics
Role
Digital Optimization | Process Improvement ITIL Leader
Location
Cuyahoga Falls, Ohio, United States
Company size
531 employees

Who is Kenneth Griffith Ii? Overview

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Quick answer

Kenneth Griffith Ii is listed as Digital Optimization | Process Improvement ITIL Leader at Amicus Therapeutics, a company with 531 employees, based in Cuyahoga Falls, Ohio, United States. AeroLeads shows a work email signal at polyone.com, phone signal with area code 216, and a matched LinkedIn profile for Kenneth Griffith Ii.

Kenneth Griffith Ii previously worked as Application Manager | Digital Optimization | Project Manager at Amicus Therapeutics and Senior Manager IT&S Technology Services at Summa Health. Kenneth Griffith Ii holds Bachelor Of Science - Bs, Business Administration And Management, General from Excelsior University.

Company email context

Email format at Amicus Therapeutics

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*@polyone.com
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AeroLeads found 1 current-domain work email signal for Kenneth Griffith Ii. Compare company email patterns before reaching out.

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Profile bio

About Kenneth Griffith Ii

A seasoned IT Services and Transformation Leader with over 15 years of experience driving business success through IT service management, global team leadership, and process optimization. With a proven track record in managing complex IT projects and leading international teams, I have successfully overseen transformation initiatives that delivered 15-60% efficiency improvements across diverse industries, including healthcare, manufacturing, and technology.Expertise in ITIL, ServiceNow, Lean Six Sigma, and Agile methodologies, focusing on improving service delivery, reducing operational costs, and driving customer satisfaction. As a hands-on leader, recruited and mentored teams of up to 55 FTE across multiple departments, fostering collaboration and developing strategic solutions to align IT processes with business objectives.Key achievements include:- Leading ServiceNow and Ivanti ITSM implementations, achieving a 40% improvement in backlog reduction and enhancing cross-departmental collaboration.- Spearheaded IT transformation projects that improved SLA performance by 35% and boosted customer satisfaction (NPS) by 20% annually.- Manage multimillion-dollar budgets, oversee IT asset management, and drive cost reductions through strategic contract negotiation and process improvements.- Driving innovation and efficiency in service design, improving MTTR by 20% annually, and optimizing IT operations for large, global organizations.I thrive in dynamic environments where IT is critical to business success. I am passionate about building high-performing teams, implementing cutting-edge technologies, and delivering results aligned with organizational goals.Let’s connect if you want someone to lead your IT services, manage transformation initiatives, or drive product innovation. I am always interested in discussing new challenges and opportunities in IT management and digital transformation.

Listed skills include Process Improvement, Itil, Project Management, Troubleshooting, and 20 others.

Current workplace

Kenneth Griffith Ii's current company

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Amicus Therapeutics
Amicus Therapeutics
Digital Optimization | Process Improvement ITIL Leader
cranbury, new jersey, united states
Website
amicusrx.com
Employees
531
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Company profile
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7 roles

Kenneth Griffith Ii work experience

A career timeline built from the work history available for this profile.

Application Manager | Digital Optimization | Project Manager

Current
Amicus Therapeutics

Princeton, New Jersey, United States

  • Transition of legacy IT processes to cloud-based solutions, enhancing scalability and client satisfaction.
  • Partnered with stakeholders to align IT service designs with business objectives and quality standards.
  • Delivered processes, driving efficiency across departments and increasing customer satisfaction.
Jul 2024 - Present

Senior Manager It&S Technology Services

Summa Health

Akron, Ohio, United States

  • Managed a team of 35 across multiple departments, improving SLA compliance by 35% in 90 days.
  • Deployed a knowledge system that reduced monthly contacts by 600 and increased FCR by 30%.
  • Led cross-departmental initiatives, improving governance, release procedures, and SLAs by 40%.
  • Led a cybersecurity response with the CISO. Implemented a new IAM procedure, achieving 100% compliance within 2 hours of an attack, strengthening the health system’s security posture.
Jul 2022 - May 2024

Manager, Desktop And End User Technology

Summa Health

Akron, Ohio, United States

  • Consolidated Provisioning and Urgent Repair teams, boosting SLA performance by 35% in 60 days.
  • Implemented after-hours support agreements, increasing Service Level performance by 20%.
  • Enhanced capacity planning accuracy by 30% through workforce management techniques.
Apr 2022 - Jun 2022

It Manager, Enterprise Support Services

Avient Corporation

Avon Lake, Ohio, United States

  • Consolidated multiple tools into a unified ServiceNow ITSM platform, reducing backlog by 40% in three months.
  • Championed process automation, saving 6,000 manual hours and improving enterprise onboarding.
  • Chaired the Enterprise Change Advisory Board, reducing change control collisions by 19%.
Dec 2020 - Apr 2022

Manager, It Helpdesk Support

Avient Corporation
  • Implemented a follow-the-sun strategy, improving collaboration with regional IT teams by 25%.
  • Established error handling in the legacy FrontRange FRS ITSM System, reducing IT provisioning time by 15%.
  • Streamlined helpdesk processes, resulting in a 20% reduction in average resolution time for IT support tickets within six months.
Jun 2017 - Nov 2020

It Supervisor, Global It Support & Data Center Operations

Sherwin Williams

Cleveland/Akron, Ohio Area

  • Optimized support processes to reduce call abandonment rate by 80% within 90 days.
  • Implemented a follow-the-sun strategy, increasing global team resource availability by 25%.
  • Streamlined error handling, reducing IT onboarding and offboarding times by 15%.
  • Worked with mobile engineering to develop data center checks and services mobile app, reducing tour time by 60%
Jun 2013 - Feb 2017

Manager, Customer Relationships

Cleveland Clinic

Cleveland/Akron, Ohio Area

  • Managed a team of 55 Customer Service/Training FTEs and a $4M budget, driving customer satisfaction scores up by 40%.
  • Led process improvements that reduced escalations from 19% to 2%, elevating first-contact resolution by 60%.
  • Spearheaded the adoption of self-service tools, increasing usage by 79%.
Jul 2008 - May 2013
Team & coworkers

Colleagues at Amicus Therapeutics

Other employees you can reach at amicusrx.com. View company contacts for 531 employees →

DR Dr. Rebecca Herzog Dr. Rebecca Herzog Colleague at Amicus Therapeutics Hannover-Braunschweig-Göttingen-Wolfsburg Region, Germany View → JH Jennifer Hiros, Ms, Pmp Jennifer Hiros, Ms, Pmp Colleague at Amicus Therapeutics Greater Philadelphia, United States, United States View → SA Sharon A Kallenberger Sharon A Kallenberger Colleague at Amicus Therapeutics Miami, Florida, United States, United States View → MB Matthew Belton Matthew Belton Colleague at Amicus Therapeutics Eye, England, United Kingdom, United Kingdom View → SH Simon Harford Simon Harford Colleague at Amicus Therapeutics Boston, Massachusetts, United States, United States View → MG Mitch Goldman Md, Phd Mitch Goldman Md, Phd Colleague at Amicus Therapeutics Philadelphia, Pennsylvania, United States, United States View → DM Deb M. Deb M. Colleague at Amicus Therapeutics Barnegat, New Jersey, United States, United States View → NP Nita Patel Nita Patel Colleague at Amicus Therapeutics Cranbury, New Jersey, United States, United States View → AB Amy Brock Amy Brock Colleague at Amicus Therapeutics Champlin, Minnesota, United States, United States View → TC Tiffany Cummings-Damiani Tiffany Cummings-Damiani Colleague at Amicus Therapeutics Greater Philadelphia, United States, United States View →
2 education records

Kenneth Griffith Ii education

FAQ

Frequently asked questions about Kenneth Griffith Ii

Quick answers generated from the profile data available on this page.

What company does Kenneth Griffith Ii work for?

Kenneth Griffith Ii works for Amicus Therapeutics.

What is Kenneth Griffith Ii's role at Amicus Therapeutics?

Kenneth Griffith Ii is listed as Digital Optimization | Process Improvement ITIL Leader at Amicus Therapeutics.

What is Kenneth Griffith Ii's email address?

AeroLeads has found 1 work email signal at @polyone.com for Kenneth Griffith Ii at Amicus Therapeutics.

What is Kenneth Griffith Ii's phone number?

AeroLeads has found 2 phone signal(s) with area code 216 for Kenneth Griffith Ii at Amicus Therapeutics.

Where is Kenneth Griffith Ii based?

Kenneth Griffith Ii is based in Cuyahoga Falls, Ohio, United States while working with Amicus Therapeutics.

What companies has Kenneth Griffith Ii worked for?

Kenneth Griffith Ii has worked for Amicus Therapeutics, Summa Health, Avient Corporation, Sherwin Williams, and Cleveland Clinic.

Who are Kenneth Griffith Ii's colleagues at Amicus Therapeutics?

Kenneth Griffith Ii's colleagues at Amicus Therapeutics include Dr. Rebecca Herzog, Jennifer Hiros, Ms, Pmp, Sharon A Kallenberger, Matthew Belton, and Simon Harford.

How can I contact Kenneth Griffith Ii?

You can use AeroLeads to view verified contact signals for Kenneth Griffith Ii at Amicus Therapeutics, including work email, phone, and LinkedIn data when available.

What schools did Kenneth Griffith Ii attend?

Kenneth Griffith Ii holds Bachelor Of Science - Bs, Business Administration And Management, General from Excelsior University.

What skills is Kenneth Griffith Ii known for?

Kenneth Griffith Ii is listed with skills including Process Improvement, Itil, Project Management, Troubleshooting, Program Management, Vendor Management, Software Documentation, and Pmp.

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