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In the 1950's, Harold and Norman Wolff started Wolff Bros. General Contractors out of the back of an old truck. Later, expanding into retail sales they started using the dairy barn and chicken coop for storing parts and supplies. In March 1965, the growing business was incorporated as Wolff Bros. Inc. In 1972, when the second generation began getting involved Wolff Bros. Supply, Inc. entered into the wholesale business working to supply the local building contractor's needs. As the late 1980's entered, Wolff Bros. invested thousands of dollars into top of the line technology with the purchase of their first IBM.Enter the third generation (like me). With my background in computers, I was brought in and am now training in IBM i System Administration. I also am the main contact for all the companies help desk requests and administer the setup and installation of new Windows PC's for over 250 users at multiple locations.

Working from home in the evenings making sure that VanDevere is getting the most our of their digital presence. With communication with on-site managers and marketing department, I work with them to make sure that online content is up to date and ensuring that our customers have a great online experience with the dealerships.Key Results:• Setup and maintain multiple social media and online review accounts for our various locations and feed them with prevalent information while responding to customers. In February of 2015, The Akron Beacon Journal featured me in an article discussing my use of "The Dress" on social media to market the dealership. • Maintain the digital content on all 5 of our dealer websites, making sure they are up to date with current specials and properly promote dealership image and value added services.• Work within dealership CRM tool to make sure that all email templates are current and delivering a clean message to our customers. Also recently re-worked almost all of these templates are formatted to be responsive to end user device.• Work remotely with 3rd Parties such as AutoTrader, AutoTrader TIM, TrueCar, Cobalt DAP, Cars.com, Homenet, VinSolutions, vAuto, ActivEngage, ProMax, Cars.com 360, Reynolds and Reynolds to maximize effectiveness of their products.

Part-Time / Self EmployedStarted the side business in response to an ever-increasing demand from those associated with me to review and repair their personal computer equipment. Performed upgrades and virus scans to keep their machines running at an optimal level. Consulted with business owners on ways to improve their online presence and reputation.Current clients include a local Dentist Office, a Community Theatre Organization, local Travel Agency, local Chorus Group, multiple local BSA Scout Troops. Many individuals also often contact Wolff Technology for assistance with their home PC's and home office setups.

Overseer of the organization’s complete digital marketing strategy. Responsibilities include the creation of all graphic design elements for both digital and print projects, the optimization of all company websites and microsites, managing and growing the company’s social networks, designing and delivering email campaigns and providing analysis and suggested action of all progress and return on investment reporting. Managed a team of over 10 members that oversaw merchandising, sales process management and implementation, company training, convention display planning and community outreach coordinating.Key Results:• Designed and built one of the most sophisticated and comprehensive company-managed social media marketing campaigns in the automotive industry, which included over 50 individual YouTube Channels, over 50 Facebook business pages, a company blog, over 80 separate microsites that were built and managed by my team, as well as accounts with Instagram, Twitter, LinkedIn, Google+, Pinterest and Flickr. In February of 2015, The Akron Beacon Journal featured me in an article discussing my use of "The Dress" on social media to market the dealership. • Directed all online reputation management activities for the company by creating an in-house dedicated monitoring strategy and furnishing weekly reports to senior management of all reviews received, both positive and negative, across a network of over 40 major online review websites. I further implemented and led regular training sessions with staff to educate the importance of maintaining a positive online reputation, and also implemented incentive programs for the staff to educate their customers about our commitment to a positive reputation and to ask for their online endorsement.• Worked closely with 3rd Parties such as AutoTrader, AutoTrader TIM, TrueCar, Cobalt DAP, Cars.com, Homenet, VinSolutions, vAuto, ActivEngage, ProMax, Cars.com 360, Reynolds and Reynolds to maximize effectiveness of their products.

Directed all aspects of the company’s information technology needs, including managing phone and voicemail systems, printing and internet access points. Determined requirements and specifications for all construction projects, and worked closely with construction crews to assist in running cables and other lines necessary for the new construction. Served as administrator to the company’s email server and numerous 3rd party backend tools.Key Results:• Developed, implemented and trained a corporate wide Help Desk ticketing system to organize all IT problems and needs into a clean system that allowed for better communication with our staff and suppliers.• Transitioned several departments of our company, across multiple locations, to wireless internet access. Managed the daily broadband usage and oversaw the company’s web filter to insure that employee access was restricted to necessary usage.• Managed all hardware and software installations and repairs for laptops, desktops, tablets, mobile devices, printers, servers, wireless access points, fax and scanners, and all other devices that plugged in.• Responsible for managing inventories of all ink and general IT equipment. Worked closely with IT suppliers to negotiate best rates and to insure that all deliveries were routed correctly and on time.

Worked in all areas of a building supply warehouse. Shipping and receiving, pick and pull, will call customer pickup, and inventory maintenance.