Keng Yang, Mba Email & Phone Number

Fitchburg, Wisconsin, United States

Madison, Wisconsin, United States

• Created a Gosu script to update about six hundred thousands of claims that were out of compliance that helped saved American Family Insurance millions of dollars without going into lawsuit for each claim that was fixed.• Maintained and configured GitLab CI/CD pipelines to ensure stability and enhance performance.• Mentored colleagues on how to write proficient code and was a code reviewer and approver for any code changes that was sent my way.• Configured Guidewire ClaimCenter application to meet business requirements and fit customers’ needs.• Integrated Guidewire ClaimCenter Gosu code with vendor applications to be able to communicate with each other and do REST API calls to get XML or JSON payloads.• Proficient in creating and utilizing SQL scripts streamline data management and enhance database performance. Developed complex queries to extract manipulate, and analyze large datasets, improving data accuracy, and reporting capabilities. Utilized SQL scripting to optimize database operations, resulting in increased efficiency and significant time savings.• Tested integrations to ensure they adhere to requirements, run within run-time limits and performance standards.• Communicated between vendors to help with troubleshooting, gather requirements, and/or know what changes there may be.• Worked with various Claim department teams to help them get their JIRA stories, bugs, and/or tasks completed on time prior to code freeze date.

Madison, Wisconsin

• Helped Claims Property team with integration support.• Learned how to code in Gosu in Guidewire Studio.• Monitored our vendor applications and troubleshoot where necessary.

Madison, Wisconsin Area

• Provided remote and phone support to end users with ClaimCenter related problems such as Guidewire ClaimCenter, Audatex, One Draft, or Xactimate.• Continuously updated workflows and processes to hand off unnecessary workload to other teams.• Created Windows PowerShell script to identify folders/subfolders locations and count all the files within.

Madison, Wisconsin Area

• Maintained and ran SQL and Gosu scripts on SQL Developer and Gosu Tester to fix issues in Policy Center production, extract data, and to gather reports.• Analyzed business requirements and user experience goals to develop test plans and test cases for each software release that happened.• Worked with application developers, production team, and agent customers to identify business needs and discuss solution options.• Provided remote and phone support to customers to fix their issues.

Belleville, Wisconsin Area

• Add and setup users and computers into the active directory.• Maintain users' Outlook emails through the Exchange server.• Use the LBE Desktop Helpdesk ticketing system to know what to troubleshoot.• Remote into other computers.• Travel to different Duluth Trading companies and stores to deploy computers and troubleshoot tech needs.• Build computers to suit departments' needs.• Setup RF guns for the warehouse employees to use.• Taking care of customers phone calls when they are in need of help with troubleshooting something.

Master Of Business Administration - Mba, Management Information Systems, Graduated

Bachelor Of Business Administration - Bba, Information Systems, Graduated

Activities and Societies: College of Business - Information Systems Club