Responsible for providing Tier 2 technical and user help desk support via telephone and Internet; providing installation and configuration support, and performing troubleshooting and diagnosis of product and data transmission issues. # Provide input for new product functional specification requirements (Market Requirements Specification)# Function as Customer Service "product champion" during the development phase of new products for products assigned * Provide input to the product functional specification * Collaborate with Engineering to insure product design for usability and serviceability * Participate in product design/review meetings * Participate in product testing and performance validation * Provide input for development of product use and maintenance documentation * Develop FAQs for ongoing product support * Develop and deliver technical training for peers, Sales and Clinical personnel, and Tier 1 support personnel# Develop custom query reporting templates for the Lifestream Ecosystem# Develop, troubleshoot and maintain HL7 interfaces to 3rd-party healthcare point-of-care applications

Responsible for providing Tier 2 technical and user help desk support via telephone and Internet; providing installation and configuration support, and performing troubleshooting and diagnosis of product and data transmission issues.# Provide input for new product functional specification requirements (Market Requirements Specification)# Function as Customer Service "product champion" during the development phase of new products for products assigned* Provide input to the product functional specification* Collaborate with Engineering to insure product design for usability and serviceability* Participate in product design/review meetings* Participate in product testing and performance validation* Provide input for development of product use and maintenance documentation* Develop FAQs for ongoing product support* Develop and deliver technical training for peers, Sales and Clinical personnel, and Tier 1 support personnel# Develop custom query reporting templates for the LifeStream Ecosystem# Develop, troubleshoot and maintain HL7 interfaces to 3rd-party healthcare point-of-care applications

Teach Associate degree level electronics classes.

Started as a full-time instructor. Promoted to School Chair after six months. Responsible for:-Hiring and Managing Full-Time and Adjunct Faculty-Academic advising and scheduling for approximately 160 Bachelors & Associates Degree students.-Program growth-Re-enrollment of former students

Designed, developed and delivered technical service training to GE and hospital biomedical engineers including the CASE stress test system, and the MAC-Lab/CardioLab invasive cardiology products.Created templates, using adult learning principles, for engineers contributing content to a new product class, delivered before the product launch. Students reported that this class was the best of its type they had ever attended.

Led cross-functional projects for the Service Training organization.Maintained compliance with ISO 9000 and FDA Quality System.* Drove Design for Six Sigma (DFSS) into Learning Technologies, persuading instructional designers to adopt DFSS for course design, supporting ISO 9000 and FDA Quality System requirements. * Facilitated workouts with global service managers, technical support and field engineers to derive a common set of requirements for service technical training. Created quality scorecards for all classes and an on-line dashboard to report progress on meeting their needs.* Recruited for an Accessories & Supplies Operations team created to improve shipment accuracy and inventory accuracy at a third-party logistics warehouse.

Develop and deliver technical training for GE Field Service Engineers and hospital Biomedical Technicians. Areas of expertise include Rad, R&F, and Vascular/Cardiac X-ray imaging systems.* Led the development of a global X-ray service curriculum consolidating 52 different x-ray courses, offered across three training centers, into 24 global X-ray classes. Pilot courses were taught on schedule despite the project beginning midyear with no development time budgeted. * Facilitated the annual X-ray Training Advisory Board.

Install, maintain, troubleshoot, and repair Rad, R&F, Vascular, and Cath Lab x-ray equipment at hospitals and clinics in the greater Chicago area. Provide first line technical support for GE X-ray Service Technicians in the Chicago South Area.