Ken Harris Email & Phone Number

Lee St Sydney

In Australia, migration agents must be registered with the Office of the Migration Agents Registration Authority. Registered Migration Agents are bound by a Code of Conduct and are required to have an in-depth knowledge of Australian migration law and procedure and meet high professional and ethical standards. The Office of the MARA regulates Australia’s registered migration agents to:ensure that clients receive high quality immigration assistance, and protect the interests of people receiving immigration assistance. We achieve this by promoting awareness of the regulatory arrangements and providing information about registered migration agents, including the fees they might charge. We also assist clients if they have a dispute with a registered migration agent that they are unable to resolve.

Nth Ryde

Delivery and Activation of Mobile devices for Small and Med Business. Sales Order Management. Reporting to the General Manager. The scope of the role includes an internal Activation Support Team, an Offshore Call Centre team, a Business Analyst and two Logistics Specialists (5 direct reports). The role requires high levels of liaison with Sales teams as well as third parties such as Warehouse operations and Couriers. The key KPI’s are Customer Service Levels and Activation/Delivery timeframes.

Operational Leader for SMB Account Management. This role is responsible for SMB Account Management which is a team of 36 Account Managers across 3 states. There are 4 team leader reports that are accountable for inbound and outbound contacts, cross sell, collections, disputes and Retention of SMB customers. The key KPI’s for the role are contact rates, churn and cross sell targets. The role requires development of processes, guidelines, policies and extensive liaison across the business including Sales, Marketing, Commercial, Credit Services and Networks.

The SMB Account Management team is responsible for retention, service and relationship with high value SMB Customers. This was a start up team that required recruitment, training and management of Account Managers in Sydney. Responsibilities included development and measurement of Churn, Customer Satisfaction and Cross Sell KPI’s.

The Team Leader is responsible for managing of a group of CSR’s in a Call Centre providing Inbound Customer Care. These roles are accountable for high level service to Optus SMB Mobile Customers, ADSL Internet customers and the Optus Dealer network bringing new customers to Optus. Responsibilities include Managing and motivating a group of CSR’s to exceed KPI’s, resolve customer escalations and managing faults. There is accountability for coaching, supervision, performance management, escalations and process improvements

Sydney, Australia

Management of Guided Tours and Information Services at the Sydney Opera House

Education record

Bachelor Of Business Administration (B.B.A.), Marketing