Ken Hartshorn Email & Phone Number

Personal Brand:The ability to not only create accurate customer documentation quickly but to also use the product knowledge gained creating documentation and applying it to other areas of the organization that need additional resources. I enjoy wearing multiple hats and being challenged by a role I’ve never filled.For example, here at ExaGrid, because of my product knowledge (user-level) and understanding of backup applications, I fill multiple roles outside of my technical documentation function, including:Product management:Interview customers and gather product requirements for future releases of ExaGrid's product offerings.Sales engineering:Perform customer demosTraining:Deliver new hire training for sales and supportCustomer support:Visit customer sites to address issues, install systemsand helped set up initial backups.Operations:Oversaw our hardware product through several iterations of compliance testing.Working in these varied roles has given me insight into how our customers see and use our product. This understanding has fed back into how I present information in our customer documentation.Specialties: o Start up environmentso Web design, management and content creationo Online helpo User documentationo UI designo Customer trainingo In house trainingo Product managemento Customer supporto Voice of the customero Six Sigma green belt

Listed skills include Technical Documentation, Software Documentation, Storage, Online Help, and 45 others.

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  University Of Massachusetts Amherst

  Ba