Ken Hickok Email & Phone Number

Baltimore, Maryland Area

Serving in the Center for Connected Government.

Reston VA

Senior technical architect supporting Unisys Federal application modernization and outsourcing programs. Responsibilities include performing independent technical assessments, developing service portfolios, mentoring project delivery teams, and leading technical volumes for proposals. Representative projects: Proposal Technical Volume Lead for General.

Performed project review of a large, multi-year software development project at Freddie Mac. Reviewed project organizational, process and technical structure. Provided recommendations for optimizing future development efforts.

Pharmacy eCommerce Solutions Responsible for system architecture, project management and project reporting for a team of 20 that provided web sites and services to pharmacies, their consumers and the pharmaceutical industry. Responsible for the integration of multiple project plans, allocation of project resources, and project progress reporting to.

Customer Profiling. Led effort to develop system requirements, use cases and analysis model for first three releases of Wells Fargo's ECPR project. ECPR provided customer profiling, referral, and product bundling services that enable Wells Fargo to service and sell as an integrated financial services organization.

GEICO, Accelerated Web System. Developed project schedule and technical plan for Web based real-time automobile insurance quoting system. Project re-used existing components to avoid an estimated 50% of system development costs.

Technical Lead on GEICO's telephone sales support system, "SalesTalk". SalesTalk is a 3-tier, client/server system serving 2,000 sales counselors. SalesTalk went into production in 1998 and cut the time required to perform phone sales by 1/3Project Manager and Technical Lead for GEnie Online Re-engineering Project. The project developed a graphical user.

Managed a $2 million performance support system for maintenance engineers at a commercial nuclear power plant. The Knowledge Assisted Tag-Out System combined expert systems, computer-aided drawing, database systems and a graphical user interface to support maintenance of equipment in a nuclear power plant. Technical Lead of team that delivered a.