Information Technology Officer I
(Promotion from Information Technology Officer II in Nov 2018)Performed the same duties as Technology Officer II, plus the followings:Web Development:• Developed Content Management System for departmental website management using C#, ASPX and MySQL• Enhanced and redesigned the Touch Kiosk System to responsive design and used Node.js as backend web serverProgramming:• Developed virtual Help Desk system in ZOOM using ZOOM SDK, NodeJS, Python, HTML, JavaScript, CSS• Enhanced the PC Login system to support two backend servers from a load balancer with MySQL Master-Master Replication design and control user daily usage (C#, SQL, Perl, Linux)IT support:• AV equipment and video conferencing software support• Setup, maintained, and debugged Temi service robot, with screen design and using Temi SDK to customize the user interfaceIT Consultation and Collaboration:• Collaborated with the university central IT team and stakeholders to setup/maintain departmental systems in line with university standards, and according to user requirements• Collected and Documented user requirements, and suggest proper solutions for IT issues• Performed user acceptance test to verify the products work properly and as expected• Participated in space renovation for IT design such as network ports, door access control system, and CCTV system• Collaborated with different departments on user data synchronization for system use such as authentication, library catalogue and door access Acting section head (Nov 2018 - Feb 2020)• Managed and mentored a team of 8 officers/engineers across Backend, DevOps, and IT support• Arrange budget and procurement on department IT products according to university guidelines, including raising purchase requisitions, meeting with vendors, and confirming purchase orders
